Jobs at Zipline

ABOUT YOU AND THE ROLE   

• As a member of Zipline’s Radio Operations team in Chemelil, Kenya, you’ll be responsible for ensuring the communication between our distribution centers and the air traffic control is efficient and timely.
• This will involve working with a team of flight operators and the Air Traffic Control to ensure efficient and coordinated communication.
• You will be expected to contribute to the continuous improvement of our daily operations and processes to support the growth of our operations as we scale.
• This is a three-month contract.

WHAT YOU'LL DO 

As a VHF- Radio Operator, your responsibilities will include;

• Communications: Operate our VHF-Radio Equipment to establish and maintain communications with other air space users.
• Monitoring: Continuously monitor VHF Radio Frequencies for incoming transmissions, advisories, and restrictions and stay alert to ensure that important messages are not missed.
• Record Keeping: Accurately record and log all incoming and outgoing transmissions including the time, call signs (if available), and content for each message. Maintain organized records for reference and future analysis.
• Compliance with regulations: Adhere to applicable rules and regulations related to VHF radio communications. Maintain an understanding of relevant regulations to ensure legal and ethical communication practices.
• Equipment maintenance: Regularly inspect, test, and maintain our VHF radio equipment to ensure its proper functioning. Report any faults or issues to the flight operations lead.
• Team coordination: Collaborate with other operators to ensure efficient and coordinated communication. Maintain effective communication skills to facilitate teamwork.

WHAT YOU'LL BRING  

• Diploma or Degree in Mechanical/Electrical/Electronics/Aerospace Engineering
• A certificate in radio telephony from the Kenya Civil Aviation Authority
• An English proficiency certificate from the Kenya Civil Aviation Authority
• You enjoy working in the field and are not afraid to get your hands dirty
• Ability to stay focused, humble, and safety-conscious during 12 hour shifts
• Ability to work in a fast-paced environment and enjoy work that keeps you on your feet
• Ability to comply with regulations
• Extremely process & detail-oriented
• Must be eligible to work in Kenya

WHAT ELSE YOU NEED TO KNOW  

• Must be willing and able to work night/weekends on shifts
• Must be willing and able to work for a period not more than 45 hours/week
• This is a full-time position based in Chemelil and will require relocation to Kisumu/Kisumu environs
• Must be willing to relocate to any of our distribution centers in Kenya
• Women are encouraged to apply, as we believe a balanced team is critical for success

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About You and The Role  

• As an Implementations Program Manager, you will work at the intersection of cutting-edge engineering, cost-effective supply chain, manufacturing, quality, complex healthcare systems, and highly regulated airspaces.
• This position will sit on the New Implementations Team at Zipline.
• We are looking for a versatile operational leader, strong in strategy and execution with proven success delivering cross-functional, implementation programs efficiently and on time. 

What You'll Do  

• You will serve as a hands-on Program Manager for the complex, cross-disciplinary initiatives to grow our program with Elton John Aids Foundation in Kisumu, Kenya, as well as, other healthcare programs. This role is also responsible for identifying opportunities and creating systems and processes that allow for faster launches at scale.
• Set and communicate program objectives and priorities.
• Interact, integrate, and drive results across cross-functional teams in-country operations, aviation regulatory, software, sales, etc. 
• Develop, maintain, and communicate the appropriate Implementation Plan ranging from when we will achieve a milestone to specific launch dates.
• Partner with Customer Success and Zipline’s customers to design operational workflows and plans that meet the customer’s needs. 
• Work closely with Zipline policy and legal teams to unlock approvals for launches. 
• Ensure critical cross-team efforts are well owned (including owning some yourself) such as developing efficient and compliant operation procedures, executing on-launch strategies, or root-causing complex problems to overcoming blockers. 
• Lead cross-functional retrospectives and process improvement efforts.
• Ensure implementation processes are followed and be the cross-disciplinary decision maker when exceptions should be made.
• Continuously perform relevant risk and opportunity analyses to stay ahead of the game and address problems before they impact the program.
• Provide clear updates at both the working and executive level.
• Create and refine processes and templates across Programs, including things like handoff documentation, scheduling, risk tracking, etc.

What You'll Bring 

• You have a positive, can-do attitude that you harness to rally a team to make impressive progress day after day. 
• You naturally identify the critical path in a program and jump in with both feet to support the team in driving that critical path effort.
• You have succeeded in a program management role with deep ownership of the outcome of projects.
• You have a strong operational background and experience to lead implementation programs effectively.
• You have worked in fast-paced, high-growth environments like startups and excel in driving clarity in ambiguous landscapes. 
• You have an entrepreneurial disposition; you can creatively solve hard problems, get up to speed quickly, and bring a curious, can-do zest to all the challenges you face.
• You approach the position with flexibility to meet the needs of the business to serve our customers with excellence
• Willingness to roll up your sleeves and drive projects to completion side by side with cross-functional teams and customers 

Qualifications

• A strong track record of program managing multiple complex implementation programs (minimum 5 years of experience) 
• Experience implementing customer-facing, complex initiatives with many cross-functional stakeholders. 
• Excellent computer skills, especially with communication tools and program management tools.
• Excellent written and verbal communication and presentation skills.
• Ability to travel 30% of the time