Latest Jobs at Telkom

Reporting to:         Chief Marketing Officer

Band:                      4.2

Department:          Marketing

Role Purpose: 

The Head of Usage & Retention will support the formulation and execution of marketing strategies for Telkom across all product and services as well as all market segments. Managing a comprehensive Telkom Kenya Wide Customer Lifecycle management strategy for voice and non-voice both from a people, process and technology perspective. This role manages all the aspects impacting on the product and services marketing to ensure the elimination of barriers to achieve sales targets, from the deployment of the product and services to the market for awareness of the product and channel execution for trade presence.

Key Duties and Responsibilities

• Alignment of products and services to ensure optimal profitability while remaining competitive in the market
• Management of product life cycle
• Ensure marketing campaigns are executed within budget limits
• Implement new offers to increase revenue, reduce churn, increase customer base and acquisition
• Prepare marketing plans including GTM plans for new products and offerings
• Ensure marketing campaigns are aligned to increase the customer experience, acquisition and retention for all departments
• Develop relevant products offerings to increase the customer experience, acquisition and retention for all departments
• Oversee the development, monitoring and analyses of customer need analyses through regular interactions, customer surveys, customer complaints analyses and sales behaviour to and ensure customer journey improvement
• Ensure timely execution and follow through of offers and campaigns within the products and services portfolio
• Produce and present pre-opportunity studies for new market, revenues assessment, customer needs and value proposition including high-level product description
• Develop, monitor and execute marketing strategies to support the full Customer Lifecycle involving all relevant stakeholders
• Oversee the development, monitoring and execution of the relevant product and service offering concerning pricing, communication strategy and the go to market strategy, distribution and marketing mix
• Provide guidelines to departments concerning campaigns and monitor compliance
• Identify and implement optimisation opportunities within the campaigns and inform relevant stakeholders
• Assist in developing  budget projections and prepare business cases for validation
• Prepare the relevant reporting with analyses for all levels of the business i.e. board, exco, opscom, operational
• Develop and manage launch plans: internal training and awareness, regulatory dossier, communication and PR plans for launch, sales objectives per channel, distribution of products

Academic/ Professional Qualifications

• Bachelor’s degree in Marketing, Business or related field from a recognized institution 
• 6-8 years’ experience in Marketing Management, Campaign Management, Customer Lifecycle Management

Professional Skills:

• Strong market perception and understanding to select actions with the highest chances of success and growth
• Good knowledge of product marketing basics: marketing mix, exploiting market research materials
• Excellent communication / presentation skills (oral & written)

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Reporting to        : Head of Carrier Sales

Band                     : 4.1

Department         : Carrier Services

About This Role

Reporting to the Head of Carrier Sales, the jobholder will manage and guide the team regarding the conceptualisation, planning, development and implementation of all new and current account plans. In addition, he/she will be required to develop and nurture relationships with new and existing customers to increase market presence and sales within the Carrier Service industry and ensure that all the aspects impacting the customer accounts are well managed.

What You Will Do

• Develop business plan, lead the sales pitch and negotiate the contractual agreements based on the set guidelines
• Conduct analysis of customers and sales metrics, costs and categories to inform business decisions
• Act as the key interface between the customer and all relevant divisions for on boarding and ongoing interactions
• Support key account managers in planning, development and implementation of all new and current account plans
• Monitor the profitability for customers and propose the appropriate plans
• Regularly engage with customer to plan and execute sales interventions
• Build and maintain relationships with customers. Conduct joint customer meetings to drive volumes and profitability.
• Analyze business and market information to inform sales decisions
• Utilize and align internal business processes and systems to execute sales and ensure operational efficiency

Requirements for the job:

• Bachelor’s degree in Marketing, Economics or any other relevant field
• Minimum 8 -10 years – Marketing Management, Sales management, Relationship management

Professional Skills

• Organization savviness; Understands the criticality of business interactions, modifies interaction approximately to get work done.
• Result orientation. Establishes criteria or work procedures to achieve a high level of productivity
• Initiative and hands on
• Track record in developing self and others
• Personal effectiveness and credibility
• Efficient and results oriented
• Assertiveness
• Strong organization, presentation and communication skills

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Reporting to:        Head of Treasury   

Band:                    3

Department:         Finance 

Role Purpose: 

We are seeking an individual who is dynamic in nature and passionate about delivering results to join our Finance, Treasury team. This role will maintain a robust cash collection process to ensure all cash collected from cash sales and billings is correctly accounted for and banked.

Ensure that guidelines and policies around cash processes are adequate and effective, and that such policies prevent significant errors in cash balance calculation. Ensure all company bank accounts are fully reconciled and meet the minimum internal and external audit requirements.

Key Duties and Responsibilities.

• Knowledge of IFRS, IAS and accounting processes around cash management
• Hands-on experience with any ERP system
• Thorough understanding of financial accounting statements
• Experience with general ledger functions and the month-end/year-end closing processes
• Good research and analytical skills with an aptitude for numbers
• Accuracy and great attention to detail
• High degree of integrity and confidentiality
• Strong communication and interpersonal skills with ability to function as a team player
• Strong analytical skills to perform in depth financial analysis
• Proficient with MS Excel, Word and PowerPoint
• Ability to work under pressure

Academic/ Professional Qualifications

• Bachelor’s degree in Accounting, Business or Finance 
• 5-8 years previous supply chain or procurement experience
• Previous experience in Finance preferably within the Treasury dept.

Professional Knowledge

• Be a Certified Public Accountant of Kenya – CPA(K), ACCA or CIMA
• Strong accounting, negotiation, and influencing skills
• Ability to work and communicate effectively with all levels of operations and senior management.
• Strong knowledge of financial principles, treasury, and capital markets
• Proficient with MS Excel, Word and PowerPoint
• Excellent verbal and written communication skills
• Excellent customer service skills

Professional Skills:

• Commercial orientation and business acumen
• Strategic orientation
• Result orientation
• Client Focused
• Influencing and negotiating skills
• An analytical thinker
• Efficient and results oriented
• Self-motivated person who is able to work under minimum supervision
• Organization and communication skills
• Networking skills to form collaborative partnerships
• Process Disciplined  and Quality Orientation
• Born leader and inclined to develop others