National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and pro...
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Job Reference No: NBK/RET/07/2025
Position Scope:
This position is responsible for growing and retaining the Amanah Retail and SME business within the business area assigned. He/she will be expected to offer experiential service to customers within all the Amanah segments, deepen relationships in order to ensure their current and anticipated needs are met as the Bank gains value. The role holder will be required to work with flexibility and support different sales activation activities in order to meet the growth and sustainability objectives of the unit.
Key Responsibilities:
- Identify potential new business opportunities and consistently generate innovative ideas for implementing business initiatives to open Amanah Retail and SME accounts and grow the liability book.
- Develop an understanding of the Amanah clients’ business by analysing their management practices, market conditions affecting the long-term viability of the business and effectively use this knowledge to continually cross sell the Bank products in order to get maximum share of the customer wallet.
- Take responsibility of business growth in own portfolio and advance the One Bank one Agenda objective of the Bank.
- Work closely with the Credit Managers to initiate business deal proposals for new facilities or facility modifications that require assessment of credit and provide insightful information regarding business strength and vulnerabilities.
- Proactively identify potential non-performing accounts and formulate appropriate mitigating initiatives.
- Act as single point of accountability for Amanah Retail & SME business and consistently deliver high quality service to all internal & external customers, while maintaining confidentially of customer information at all times.
- Keep abreast with product knowledge and support in the awareness of the Amanah Retail & SME products and process at the Branch level with a view to ensuring customer experience is at the expected standards.
- Plan and co-ordinate any marketing approaches for new business and actively develop the existing relationships.
- Conduct review of customers’ borrowing facilities to assess customer and risk profile changes/updates.
- Keep abreast with the latest trends and support in gathering of market intelligence with a view of giving feedback to maintain the products at a competitive level.
- Maintain agreed upon Service Level Agreements and TATs to ensure experiential customer service at the Branch level.
- Ensure 100% compliance to KYC and AML policies and account opening procedures.
- Stay updated on the security controls in place to protect the branch against criminal and fraudulent activities and unnecessary risk and exposure.
- Ensure that all duties and activities are carried out in full compliance with regulatory requirements,
- Enterprise-Wide Risk Framework and internal National Bank policies and policy standards thus ensure rigour excellence.
- Understand and manage risks and risk events (incidents) according to the laid down guidelines.
- Constantly seek to improve ways of working with colleagues by challenging the status quo and ensure best practice.
- Lead the adoption and implementation of change initiatives at the Branch Level.
- Participate in local events to support sustainability agenda of the Bank.
- Any other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills & Experience:
- Bachelor’s degree in commerce, economics or a business-related field from a recognized University.
- Professional Certification in Sales & Marketing & Islamic Banking is an added advantage.
- A minimum of 3 years’ experience in Banking with a bias in business development.
- Relationship management skills.
- Passionate, dynamic and ability to adapt quickly.
- Strong commercial acumen and analytical skills.
- Team player and ability to deliver with cross functional teams.
- Negotiation and stakeholder engagement.
- Excellent interpersonal and communication skills.
- Ability to make operational and routine decisions in a timely and effective manner.
- Able to withstand operational challenges and maintain momentum.
- Manages emotions in a mature and composed manner as expected.
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Job Reference No: NBK/RET/03/2025
Position Scope:
This position is responsible for implementing Commercial & Corporate Islamic Banking Business Development initiatives, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.
Key Responsibilities:
- Implement the Islamic Banking Business Development initiatives in line with the Bank strategy and business growth plan.
- Work closely with stakeholders in Regional Management, Branch Management teams and Credit
- Division to increase market share of the Islamic Banking segment in terms of customer numbers, products and service consumption and revenues while proactively reducing the non-performing loan book.
- Actively market and drive the uptake of the Islamic Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
- Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
- Identify and capitalize on new market opportunities to expand presence, competitiveness and profitability by proactively selling the Islamic Banking products and services within the assigned region
- Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
- Ensure full compliance with Islamic Banking standards and guidelines while adhering of the Bank’s policies and procedures.
- Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
- Drive transactional income from Islamic Banking clients through effective customer service and cross selling the Bank’s products and services.
- In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
- Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Islamic Banking Compliance guidelines.
- Regularly monitor performing/non-performing accounts within the assigned portfolio.
- Any other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills & Experience:
- Bachelor’s degree in commerce, economics or a business-related field from a recognized University.
- Professional Certification in Sales & Marketing & Islamic Banking is an added advantage.
- A minimum of 6 years’ experience in Banking, of which at least 3 years in Relationship Management.
- In-depth knowledge of Islamic banking principles and Sharia’h law application.
- Strategic Focus/ Orientation.
- Integrity and Discretion.
- Relationship management skills.
- Passionate, dynamic and ability to adapt quickly.
- Strong commercial acumen and analytical skills.
- Team player and ability to deliver with cross functional teams.
- Negotiation and stakeholder engagement.
- Excellent interpersonal and communication skills.
- Ability to make operational and routine decisions in a timely and effective manner.
- Able to withstand operational challenges and maintain momentum.
- Manages emotions in a mature and composed manner as expected.
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Job Reference No: NBK/RET/06/2025
Position Scope:
This position is responsible for implementing Strategies to drive Sales performance of Retail Islamic Banking products through efficient allocation of resources and managing priorities to deliver the Bank’s profitability goals by planning, directing and management of Sales activities across Retail Islamic Banking market segments in addition to driving customer experience at the IB customer touch points.
Key Responsibilities:
- Implement sales strategies to deliver Superior Sales performance through efficient allocation of resources and managing priorities to deliver against ambitious economic profit performance goals set.
- Set targets and drive the retail sales team towards achieving and exceeding the targets set, through monitoring, review and continuous communication of performance levels.
- Drive cross selling and by tailoring liability and asset solutions to deepen client relationships at Branch Level through Business Bankers, DSR and the IB Sales team.
- Collaborate with Product partners to develop product bundles, pricing & campaigns to improve cross product holding ratio and portfolio growth in addition to providing feedback of product performance and support the roll out of new products.
- Initiate and collaborate with channels, product, and functional teams to identify and develop product solutions to meet the needs of the Islamic Banking segment and improve customer service delivery through turnaround times, service level agreements and process improvements.
- In liaison with credit division to ensure that credit criteria is robust and balanced for growth of Islamic Banking.
- Liaise with Business Bankers, DSR, IB Sales team to ensure portfolio quality of new/ existing Islamic
- Banking retail products and services and manage the loan book and maintain the non-performing portfolio to bare minimum as per industry best practice.
- Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
- Ensure full compliance with Islamic Banking standards and guidelines while adhering of the Bank’s policies and procedures.
- Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
- Drive transactional income from Islamic Banking clients through effective customer service and cross selling the Bank’s products and services.
- In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
- Ensure customer value proposition is implemented in compliance with external & internal regulations & policies i.e. Operational, Credit, Reputational & People Risk and ensure compliance with KYC requirements in the course of business.
- Any other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills & Experience:
- Bachelor’s degree in commerce, economics or a business-related field from a recognized University.
- Professional Certification in Sales & Marketing & Islamic Banking is an added advantage.
- A minimum of 4 years’ experience in Banking of which at least 2 years in Relationship Management.
- In-depth knowledge of Islamic banking principles and Sharia’h law application.
- Relationship management skills.
- Passionate, dynamic and ability to adapt quickly.
- Strong commercial acumen and analytical skills.
- Team player and ability to deliver with cross functional teams.
- Negotiation and stakeholder engagement.
- Excellent interpersonal and communication skills
- Ability to make operational and routine decisions in a timely and effective manner.
- Able to withstand operational challenges and maintain momentum.
- Manages emotions in a mature and composed manner as expected.
go to method of application »
Job Reference No: NBK/RET/04/2025 – Re-advertisement
Position Scope:
- This position is responsible for implementing Corporate Islamic Banking Business Development initiatives within the assigned region.
Key Responsibilities:
- Implement the Islamic Banking Business Development initiatives in line with the Bank strategy and business growth plan.
- Work closely with stakeholders in Regional Management, Branch Management teams and Credit
- Division to increase market share of the Islamic Banking segment in terms of customer numbers, products and service consumption and revenues while proactively reducing the non-performing loan book.
- Actively market and drive the uptake of the Islamic Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
- Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
- Identify and capitalize on new market opportunities to expand presence, competitiveness and profitabilityby proactively selling the Islamic Banking products and services within the assigned region
- Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
- Ensure full compliance with Islamic Banking standards and guidelines while adhering of the Bank’s policies and procedures.
- Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
- Drive transactional income from Islamic Banking clients through effective customer service and cross selling the Bank’s products and services.
- In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
- Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Islamic Banking Compliance guidelines.
- Regularly monitor performing/non-performing accounts within the assigned portfolio.
- Any other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills & Experience:
- Bachelor’s degree in commerce, economics or a business-related field from a recognized University.
- Professional Certification in Sales & Marketing & Islamic Banking is an added advantage.
- A minimum of 4 years’ experience in Banking, of which at least 2 years in Relationship Management.
- In-depth knowledge of Islamic banking principles and Sharia’h law application.
- Relationship management skills.
- Passionate, dynamic and ability to adapt quickly.
- Strong commercial acumen and analytical skills.
- Team player and ability to deliver with cross functional teams.
- Negotiation and stakeholder engagement.
- Excellent interpersonal and communication skills.
- Ability to make operational and routine decisions in a timely and effective manner.
- Able to withstand operational challenges and maintain momentum.
- Manages emotions in a mature and composed manner as expected
go to method of application »
Job Reference No: NBK/RET/10/2025
Position Scope:
This position is responsible for driving the growth, outreach, and sustainability of the Almasi women banking program at National Bank -Amanah, by delivering Shariah-compliant financial and non-financial solutions tailored to women entrepreneurs and clients, deepening inclusion, and strengthening the Bank’s position in the women market segment
Key Responsibilities:
- Execute and manage the rollout of Almasi suite of products (asset financing, unsecured hybrid SME financing, mortgage finance, construction finance, trade financing, etc.)
- Guide product customization to ensure the needs of women entrepreneurs are met while preserving Shariah compliance.
- Promote non-financial services: advisory, capacity-building workshops, networking, procurement readiness programs, etc.
- Identify, segment, and onboard women business owners and women-involved enterprises (≥ 50% women shareholding or management) as per Almasi eligibility criteria.
- Cultivate relationships with women’s groups, associations, NGOs, development partners to source leads.
- Represent the bank in women entrepreneurship events, exhibitions (e.g. Almasi marketplace).
- Support procurement readiness of women-owned firms to access supply opportunities with the bank (20% procurement allocation).
- Assess financing proposals from women-owned / women-managed businesses: credit analysis, collateral, structuring.
- Monitor repayment performance, delinquency, recovery.
- Ensure compliance with the bank’s credit policy, risk guidelines, and Shariah principles.
- Deliver high service standards, including dedicated Almasi teller counters.
- Serve as a specialist contact for women clients, resolving their inquiries, complaints, and ensuring seamless customer journeys.
- Track customer satisfaction, retention metrics raining, Advocacy & Internal Awareness.
- Train branch staff, sales teams, and relationship officers on the Almasi proposition, gender-sensitive sales and customer service.
- Promote internal awareness to ensure women banking is integrated into mainstream targets.
- Collaborate with marketing / communications to design campaigns, content for the Almasi website, knowledge hub, etc.
- Prepare performance reports, dashboards, forecasts (new clients, portfolio growth, NPAs, cross-sell, etc.)
- Monitor gender-tagged MIS / data tracking of women clients.
- Use market research to identify unmet needs or gaps and recommend product enhancements.
- Ensure adherence to Shariah advisory rulings, internal compliance, risk and legal protocols.
- Support audits and reviews of the Almasi program.
- Any other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills & Experience:
- Bachelor’s degree in Finance, Banking, Islamic Finance, Business Administration or a business-related
- field from a recognized University.
- Professional Certification in Islamic Finance is an added advantage.
- A minimum of 7 years’ experience in retail banking, SME banking, or women / inclusive finance of which
- at least 3 years in Relationship Management.
- Experience in credit evaluation, product marketing, business development
- Deep understanding of Shariah-compliant financing instruments
- Familiarity with gender-responsive banking or financial inclusion initiatives
- Strong communication, relationship-building, negotiation and presentation skills
- Analytical mindset; ability to translate insight into actionable strategies
- Integrity, ethical orientation, and commitment to compliance.
- Customer-oriented & empathy
- Target / sales driven
- Strategic thinking & innovation
- Stakeholder engagement
- Problem-solving & decision-making
- Teamwork & cross-functional collaboration
- Digital literacy (banking systems, data analytics, CRM)
- Adaptability & resilience
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Job Reference No: NBK/RET/05/2025
Position Scope:
This position is responsible for implementing strategies to ensure achievement of business growth objective for the Bank by acquisition of Islamic Banking products within the assigned Amanah Retail and MSME Portfolio that support customer growth, retention and business profitability
Key Responsibilities:
- Implement sales strategies to deliver Superior Sales performance through efficient allocation of resources and managing priorities to deliver against ambitious economic profit performance goals set.
- Set targets and drive the Business Bankers towards achieving and exceeding the targets set, through monitoring, review and continuous communication of performance levels.
- Drive cross selling and by tailoring liability and asset solutions to deepen client relationships at Branch Level through Business Bankers.
- Collaborate with Product partners to develop product bundles, pricing & campaigns to improve cross product holding ratio and portfolio growth in addition to providing feedback of product performance and support the roll out of new products.
- Initiate and collaborate with channels, product, and functional teams to identify and develop product solutions to meet the needs of the Islamic Banking segment and improve customer service delivery through turnaround times, service level agreements and process improvements
- In liaison with credit division to ensure that credit criteria is robust and balanced for growth of Islamic Banking.
- Liaise with Business Bankers, to ensure portfolio quality of new/ existing Islamic Banking retail and MSME products and services and manage the loan book and maintain the non-performing portfolio to bare minimum as per industry best practice.
- Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
- Ensure full compliance with Islamic Banking standards and guidelines while adhering of the Bank’s policies and procedures.
- Collaborate with Branch Managers and ensure to drive account utilization and sustainable MSME deposits.
- Drive transactional income from Islamic Banking clients through effective customer service and cross selling the Bank’s products and services.
- In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
- Ensure customer value proposition is implemented in compliance with external & internal regulations & policies i.e. Operational, Credit, Reputational & People Risk and ensure compliance with KYC requirements in the course of business.
- Any other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills & Experience:
- Bachelor’s degree in commerce, economics or a business-related field from a recognized University.
- Professional Certification in Sales & Marketing & Islamic Banking is an added advantage.
- A minimum of 4 years’ experience in Banking, of which at least 2 years in Relationship Management.
- In-depth knowledge of Islamic banking principles and Sharia’h law application.
- Relationship management skills.
- Passionate, dynamic and ability to adapt quickly.
- Strong commercial acumen and analytical skills.
- Team player and ability to deliver with cross functional teams.
- Negotiation and stakeholder engagement.
- Excellent interpersonal and communication skills.
- Ability to make operational and routine decisions in a timely and effective manner.
- Able to withstand operational challenges and maintain momentum.
- Manages emotions in a mature and composed manner as expected.
Method of Application
Send your CV and application letter showing how you meet the role requirement stated above to: [email protected] by Friday, 21st November 2025 • Indicate Name of Job on email subject.
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