Latest Recruitment at Qatar Airways

Job description

The successful candidate will need to carry out transport service in a customer service oriented and safe and timely manner. He will also need to handle mail/documents/material and personnel meeting required timetables and ensure that vehicles are maintained to acceptable standards.

Accountabilities

• Securely transport office documentation between Airport and Town Office.
• Transport staff as directed by supervisor to medical Centers, police departments and government departments etc.
• Liaise with QR offices and departments, colleagues, supervisors, senior management staff, visitors and guest and other external clients. Ensure interpersonal interactions are conducted maintaining high standards of customer service.
• Assist in the general office work-filling, photocopying, preparing press packs and other day to day work as directed by the supervisors.
  Maintain vehicles in good condition to acceptable standards (clean, serviced and fueled) so delivery timetable are met.
• Transport Marketing materials safely to events
• Any other task that may be assigned from time to time.
• Drive the Commercial Manager Kenya when necessary.

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Job description

In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.

Accountabilities

• Makes and confirms reservations for passengers
• Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
• Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
• Issue tickets quoting correct fare to reduce passenger complaints and debit notes
• Advise of changes in flight plan or to cancel passenger reservations
• Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
• Initiate and promote QR product to generate the revenue
• Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
• Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
• Issuance of MCO’s and refunds’ process lost tickets and time barred tickets
• Plans route and computes ticket cost, using schedules, rate books and computer
• Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
• Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines