Jobs at Wipro Limited

Role Purpose

The purpose of the role is to manage delivery of a projectdriving operations and delivery governance, ensuring right talent supplychain to optimize customer satisfaction and cost of delivery

Do

• Delivery Management
  • Ensure seamless delivery of the projects
    • Deploy optimum project delivery structure post transition/ migrationphase by evaluating the budget, costs, risks and staffing requirement
    • Create quarterly project charter with well-defined weekly projecttrajectory as per the project specifications & requirements andensure 100% adherence in terms of schedule, quality, efforts and costs
• Ensure 100% compliance to Project SLA’s, information securityprotocols and etc (all customer’s contractual obligations)
• Monitor and take appropriate actions on internal and external auditfindings to ensure no major non-compliance/ deviation from the SLA
• Liaise between customer and internal technical delivery team todrive project health by adhering to organizational norms of projectmetrics
• Drive various project related audits like quality, customer, ISO etcand ensure zero non-compliance
• Conduct periodic cadence with the quality team to take proactivemeasures to resolves issues/ possible escalations
• Conducts periodic cadence with Workforce Management Group (WMG) toensure 100% fulfillment as per the program/ project requirement
• Regularly audit quality (QA) status of delivery and engage QA teamto ensure adherence to Quality Assurance standards and processes
• Maintain project structure in Confluence & SAP in line withprevailing business requirements and norms
• Ensure expected ramp down (ERD) compliance as committed in MSA
• Client Relationship Management
  • Engage with client to deploy opportunities to deploy multiplesolutions within/ across SLs to create a stronger value proposition forclients
  • Conduct regular customer connects (meetings/ visits/ video-conference) and participate in Management Review Meetings (MRM) withclient management/engagement managers to understand customer’scurrent and future needs and seek feedback to improve deliverymethodology/ timelines/ resource allocation
• Identify and close early warnings on a project to avoid any customerescalations
• Plan and conduct Quarterly Business Reviews (QBR) along withDM’s/ ADH with the client management/ leadership team to driveimprovement actions and mine for a new portfolio/ opportunity within theaccount
• Design and monitor project performance dashboards/ reports with theclients periodically
• Delivery governance across the project
  • Create weekly/ monthly/ quarterly MIS and reports to monitor andtrack overall project
  • Conduct periodic reviews with the delivery team on operational,quality and fulfillment parameters and new idea generation & itsimplementation on existing projects
• Identify and resolve potential risks or early warning signs onproject delivery to drive for ZERO surprise escalations and eliminateany revenue leakage
• Escalate any deviations from the project charter to the deliverymanagers in terms of schedule, effort, cost, infrastructure from theproject charter and minimize process exceptions and such deviations fromthe actual project plan
• Review and monitor revenue allocations/ realization to avoid OBrevenue leakage
• Provide inputs to delivery leadership team on overall deliveryperformance parameters (project heath, utilization, realization etc) atproject/ program level during reviews highlighting any critical projectescalations and potential risks
• Operational Excellence
  • Automation Focus
    • Perform pareto analysis as per the no. of incidents received andaccordingly identify automation opportunities and drive value addsacross the project
    • Deploy next generation hyper automation and crowdsourcinginitiatives in coordination with Holmes RO team to enhance productivity,quality and speed of delivery
• Interact and engage with tools team to bring in new tools in theproject to automate certain pointers/ elimination of any noise in theproject
• Innovation Focus
  • Brainstorm with the team to identify improvement opportunities andinitiatives to further improve quality, delivery speed and productivityparameters
  • Drive value adds and BVMs; ensure management showcases them tocustomer in MRM & QBR to drive growth
• Plan and conduct periodic idea campaigns to generate new solutionsto the problems/ define better ways of working
• Drive and deploy Knowledge Management and sharing
  • Contribute in internal knowledge sharing initiatives at Wipro bydriving internal training sessions, best practices, learnings, valueadds and BVMs and deploys best practices in various projects within ownaccount
  • Deploy the Wipro’s knowledge management portal across theaccount and monitor & track trainings
• Capability Development and Talent Pipeline Creation
  • Demand forecasting in line with business requirements
    • Anticipate attrition and ensure right talent supply chain to deliverthe project
    • Spearhead quarterly demand forecasting and resource planning alignedto project requirements
• Create and deploy a workplan to fulfil the required demand from allthe talent channels including external (lateral, contractors etc) hiringin coordination with WMG/ CWMG and Talent Acquisition team
• Anticipate new skills/ upcoming technologies required to deliver theproject and ensure the team is trained or right talent is inducted intothe project as per the skill requirements
• Drive 100% compliance on trainings and upskilling requirements
  • Prioritize and identify essential and upcoming technical skillsrequired across programs/ projects to facilitate and drive right supplychain
  • Drive towards 100% mandatory training compliance for the targetpopulation within an account
• Plan and drive rotations for seed positions and ensure replacementplan to be arrived ahead of rotations
• Quarterly connect with critical talent to understand their careeraspirations and create their learning maps along with project managersand HRBP
• Fresher engagement program
  • Ensure a stable arrangement and assimilation of rookie withinaccounts in coordination with competency group team (classroomtrainings/ e-learning, certifications, on the job training etc)
• Team Management
  • Resourcing
    • Forecast talent requirements as per the current and future businessneeds
    • Hire adequate and right resources for the team
  • Talent Management
    • Ensure adequate onboarding and training for the team members toenhance capability & effectiveness
    • Build an internal talent pool and ensure their career progressionwithin the organization
• Manage team attrition
• Drive diversity in leadership positions
• Performance Management
• Set goals for the team, conduct timely performance reviews andprovide constructive feedback to own direct reports
• Ensure that the Performance Nxt is followed for the entire team
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to buildengagement within the team
• Facilitate rewards and recognition to acknowledge the highperformers in the team

IMG team

• To fulfil logistics requirement
• FMG team
• To fulfil ODC infrastructure/ IT requirements
• TSG group
• For recovery and containing the escalations

External

• Customers
• To drive business growth and relationship management
• Vendors/ Partners/ OEM’s/ Contract Manufacturers
• For resourcing/ contracting, trainings, technology platforms,equipments etc

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITindustry - Competent

Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent

• Leveraging Technology - Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization - Competent
• Program Management - Execute projects with end-outcome andprocess focus, along with understanding of delivery processes and itsgovernance - Expert
• Solution Focus - Apply design thinking to bring about new andnovel solutions or changes in processes, products or the way business isconducted - Competent
• Technical knowledge - knowledge of new upcoming skills in themarket as per the future trends and bring in to Wipro for itsdeployment/ training the team - Expert

Competency Levels

Foundation

• Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

• Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.

Expert

• Applies the competency in all situations and is serves as a guide toothers as well.

Master

• Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.

Behavioral Competencies

• Client centricity
• Problem solving and decision making
• Execution excellence and passion for results
• Change agility
• Passion for results
• Nurturing people
• Executive presence
• Collaborative working

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Role Purpose

• As a trained Scrum Master, you are responsible for facilitating aScrum team and are accountable for removing impediments of the team toachieve the sprint goals/deliverables. You are responsible to ensurethat the Scrum process is used as intended. A key part of your role isto protect the development team, allow the teams  to be selfmanaged, foster collaboration across teams and keep them focused on thetasks at hand.

Do

• Is accountable for meeting Sprint objectives along with scrumteam
• Ensure meeting of sprint commitment
• Own and help resolve impediments of the team
• Help PO adopt Scrum Process properly and ensure PO availability
• Support the PO in maintaining the Product Backlog, definingUser Stories and Acceptance Criteria
• Facilitate estimation, backlog refinement and all planningceremonies
• Ensure that DOR, DOD, Acceptance criteria is available andadhered to
• Ensure MoSCoW adherence of Sprint Backlog at the Sprint level
• Accountable for the correct implementation of the Agile Process
• Protect the team from external interference.
• Facilitate technical assistance to the team and enables clearcommunication amongst the team members
• Participate in Scrum of Scrum across teams and highlightsimpediments
• Provide feedback on the team members performance to the AgileLine manager and Agile Program Leader
• Facilitate all the Scrum Ceremonies (Planning, Daily Standup,Grooming, Demo, restrospection) and ensure correct adoption
• Ensure updating of all Scrum artifacts
• Ensure ALM tool (either client or Wipro) is updated on a dailybasis
• Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis
• Analyse key Scrum metrics and take corrective actions
• Create competency improvement and cross-skilling plan for theteam (by the start of the project). Review monthly and ensureimprovement in competency score. Ensure multiskilling for at least 50%of the team.
• Help team attain stable velocity within 6-8 sprints (allowingfor 10% variation either way)
• Train team on the proper adoption of Agile processes (Scrum /XP / Kanban)
• Help in adoption of engineering practices like ATDD, TDD, CI,CD, Refactoring
• Record and own the restrospection actions
• Participate in community of practice initiatives
• Provide inputs to the Line manager for internal quality forums(QIC / APR / QBR / MBR etc.)"

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Role Purpose

• The purpose of this role is to work with Application teams anddevelopers to facilitate better coordination amongst operations,development and testing functions by automating and streamlining theintegration and deployment processes

Do

• Align and focus on continuous integration (CI) andcontinuous deployment (CD) of technology in applications
  • Plan and Execute the DevOps pipeline that supports theapplication life cycle across the DevOps toolchain — fromplanning, coding and building, testing, staging, release, configurationand monitoring
  • Manage the IT infrastructure as per the requirement of thesupported software code
  • On-board an application on the DevOps tool and configure it asper the clients need
  • Create user access workflows and provide user access as per thedefined process
  • Build and engineer the DevOps tool as per the customizationsuggested by the client
  • Collaborate with development staff to tackle the coding andscripting needed to connect elements of the code that are required torun the software release with operating systems and productioninfrastructure
  • Leverage and use tools to automate testing & deployment in aDev-Ops environment
• Provide customer support/ service on the DevOps tools
  • Timely support internal & external customers on multipleplatforms
  • Resolution of the tickets raised on these tools to be addressed& resolved within a specified TAT
  • Ensure adequate resolution with customer satisfaction
  • Follow escalation matrix/ process as soon as a resolution getscomplicated or isn’t resolved
  • Troubleshoot and perform root cause analysis of critical/repeatable issues

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

• Dev Ops Lead Engineer/ Project Manager
• Regular reporting & updates
• Application teams/ owners, application developers, releasemanagers
• For end to end Continuous Integration, Continuous Deployment& Monitoring

External

• Clients
• To provide optimal support from time to time

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Leveraging Technology - Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization - Competent
  • Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk - Expert
  • Technical knowledge - knowledge of various DevOps tools,customization and its implementation at the client site - Expert

Competency Levels

Foundation

• Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

• Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.

Expert

• Applies the competency in all situations and is serves as a guide toothers as well.

Master

• Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.

Behavioral Competencies

• Execution Excellence
• Passion for Results
• Confidence
• Client centricity
• Formulation & Prioritization

go to method of application »

Must have:

• Expertise In Defining Performance Enterprise Level Performance Test Strategy and Framework & Customer Experience Approach
• Experience in Implementing continuous testing using Jenkins Integrating with LoadRunner & Jmeter
• Experience in Performance Execution & Analyzing Performance Issues
• Experience in analyzing Work-Load Forecasting, System Load Analysis & System Fullstack Processing Capability Analysis
• Expertise In Performance Testing & Engineering Using LoadRunner with different Protocols Like Web Services, Web-http, Siebel, SAP, BW/4HANA, Winsock, Truclient
• Coordinating And Collaborating with Customer and Other Stakeholders for Testing, Bottleneck Identification, Tuning and Defect Management
• Experience in Working in Agile Methodology & Shift-Left Environment Along-with Traditional Software Development and Test Life Cycle
• Knowledge in application, server level performance monitoring using application performance monitoring tools
• Extensive Knowledge on Excel VBA Macros for Performance Test Data Management and Automating the Process of Data Uploading to Scripts

Good to have:

• Good Knowledge on Designing Performance Test Approach
• Good Knowledge on Test Strategy Framework Designing, Test Planning, Effort Estimations,
• Requirement Capture & Analysis, Test Preparation, Script Development, Test Execution, Test Analysis, Team Management
• Good Hands-on on Delivering Performance Testing End to End
• Good Knowledge on Execution of The Performance Scripts and Analyzing the Application
• Good Knowledge on Execution Reports and Circulating to Other Stakeholders For
• Good Knowledge on Performance Bottlenecks and Improvements on Performance Related Issues
• Good Knowledge on Automated Scripts to Prepare Test Data and Automated Test Cases
• Good Knowledge on POC Scripts and Preparing Performance Testing & Customer Experience Based Solutions

go to method of application »

Role Purpose

• The purpose of this role is to prepare test cases and performtesting of the product/ platform/ solution to be deployed at a clientend and ensure its meet 100% quality assurance parameters

Do

• Instrumental in understanding the test requirements and testcase design of the product
  • Authoring test planning with appropriate knowledge on businessrequirements and corresponding testable requirements
  • Implementation of Wipro's way of testing using Model basedtesting and achieving efficient way of test generation
  • Ensuring the test cases are peer reviewed and achieving lessrework
  • Work with development team to identify and capture test cases,ensure version
  • Setting the criteria, parameters, scope/out-scope of testing andinvolve in UAT (User Acceptance Testing)
  • Automate the test life cycle process at the appropriate stagesthrough vb macros, scheduling, GUI automation etc

• To design and execute the automation framework and reporting
  • Develop and automate tests for software validation by setting up of test environments, designing test plans, developing testcases/scenarios/usage cases, and executing these cases
  • Ensure the test defects raised are as per the norm defined forproject / program / account with clear description and replicationpatterns
  • Detect bug issues and prepare file defect reports and reporttest progress
  • No instances of rejection / slippage of delivered work items andthey are within the Wipro / Customer SLA's and norms
  • Design and timely release of test status dashboard at the end ofevery cycle test execution to the stake holders
  • Providing feedback on usability and serviceability, trace theresult to quality risk and report it to concerned stakeholders

• Status Reporting and Customer Focus on an ongoing basis withrespect to testing and its execution
  • Ensure good quality of interaction with customer w.r.t. e-mailcontent, fault report tracking, voice calls, business etiquette etc
  • On time deliveries - WSRs, Test execution report and relevantdashboard updates in Test management repository
  • Updates of accurate efforts in eCube, TMS and other projectrelated trackers
  • Timely Response to customer requests and no instances ofcomplaints either internally or externally

Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal

• Lead Test Engineer and Project Manager
• Regular reporting & updates
• Software Developers
• For work coordination and support in providing testing solutions

External

• Clients
• Provide apt solutions and support as per the requirement

Display

• Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill

• Leveraging Technology – Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization – Competent
• Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
• Technical knowledge – knowledge of various testing tools,automation tools, customization and its implementation at the clientsite - Expert
   

Competency Levels
Foundation

• Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

• Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert

• Applies the competency in all situations and is serves as a guideto others as well.

Master

• Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

Behavioral Competencies

• Formulation & Prioritization
• Client centricity
• Execution Excellence
• Passion for Results
• Confidence