Jobs at Workforce Africa

THE POSITION 

• The purpose of this role is to oversee and ensure smooth running of the HR department as well as design, develop and implement polices that drive the company culture. Reporting to the CEO and working closely with head of departments, the People & Culture Manager is required to effectively build the people and culture capability of the organisation; lead and manage an effective human resources function to support management of the employee lifecycle; and contribute to broader organisational and strategic management. The position also has a key role as ambassador for organisational culture and values, ensuring they are visible, embedded and upheld.

KEY RESPONSIBILITIES 

STRATEGY & LEADERSHIP

• Develop and execute ouir People and Culture strategy
• Contribute to the development and achievement of our medium and long-term strategy, ensuring effective inclusion of key people and culture considerations
• High level analysis of key people data and trends in support of strategic priorities, advising an appropriate course of action as required.
• Design and develop programs for the continuous learning of all team members

ORGANISATIONAL DEVELOPMENT & CULTURE

• Contribute to the development of a robust culture through role modelling our core values and the behaviours which drive this culture
• Design and lead initiatives including research and diagnostics (e.g. annual employee engagement survey and exit interviews), to maximise the engagement of all employees and build organisational commitment to the desired culture
• Work in partnership with the Marketing and Communications team on effective internal communications

TALENT MANAGEMENT

• Develop a focused job design aligned to a structured Workforce Plan and Framework
• Ensure a clear Employee Value Proposition in support of candidate attraction
• Ensure best practice, innovative methods and processes relating to the recruitment, selection and onboarding
• Development of formal induction process and procedures
• Develop workforce and succession planning processes.

PEOPLE DEVELOPMENT

• Build a culture of performance across the organisation with oversight and continued development of the Performance Review & Development framework
• In conjunction with the Executive Team, ensure all Learning and Development is strategically linked to organisational needs and aligned to performance reviews and business planning processes
• Develop and update our Learning Program each year after the Performance Review process
• Create a leadership development framework to maximise leadership capability and embed a coaching culture in support of delivering on strategy outcomes.

HR MANAGEMENT

• Responsible for the effective operations of all normal People & Culture activities to support management of the employee lifecycle including:
• Maintain employment records to meet compliance obligations, Compiling and Filing of statutory returns, On-boarding/ off-boarding employees
• Effectively manage the Human Capital needs of the company. Work closely with the Head of Departments to ensure right placement of employees in key positions.
• Internal and external organisational reporting (i.e. Monthly, quarterly and annual reporting to Business Plan KPIs, Executive Team Reporting, Board Reporting etc)
• Assist the Head of Departments with planning, budgets and reporting, including evaluating People & Culture results and trends.
• Preparing payroll and ensure statutory compliance.
• Leave management of employees.

Qualification
EDUCATION & EXPERIENCE

• Minimum of 2 year experience as a People & Culture executive;
• Prior experience of working in a tech industry shall be a plus;
• Thorough understanding of HR policies and procedures, and knowledge of Kenyan Labor/employment laws & HR practices;
• A degree or relevant qualification in HR.

CORE COMPETENCIES

• Strong communication and interpersonal skills
• Ability to work independently and take initiatives without direct supervision.
• Strong strategic, analytical, and organizational skills

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Summary

• The client is an International and leading global Pan-African Payment Service Provider (PSP) regulated in multiple jurisdictions and dedicated to facilitating secure and seamless financial transactions across the continent.
• We are seeking a highly skilled and experienced individual to fill the role of Head of Employee and Labour Relations. The successful candidate will be responsible for overseeing and managing all aspects of employee and labour relations within our organization. This includes developing and implementing policies and procedures related to employee relations, resolving disputes, and ensuring compliance with relevant employment laws and regulations. The Head of Employee and Labour Relations will serve as a key advisor to senior management on matters related to employee relations and will play a critical role in fostering a positive and productive work environment.

Key Responsibilities:

• Develop and implement policies and procedures related to employee and labour relations in accordance with company objectives and applicable laws and regulations.
• Serve as the primary point of contact for all employee relations issues, including grievances, disciplinary actions, and workplace disputes.
• Provide guidance and support to management and P&C staff on employee relations matters, including conducting investigations and recommending appropriate resolutions.
• Monitor and analyze trends in employee relations and labour law to ensure compliance and proactively address potential issues.
• Collaborate with legal counsel as needed to address complex employee relations issues and ensure legal compliance.
• Develop and deliver training programs for managers and employees on topics such as conflict resolution, harassment prevention, and employee relations.

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Business Administration or a related field.
• 3-5 years proven progressively responsible experience in employee and labour relations.
• In-depth knowledge of employment laws and regulations.
• Strong analytical and problem-solving skills, with the ability to effectively address complex employee relations issues.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence others at all levels of the organization.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
• Proven leadership and management skills, with the ability to effectively lead a team and drive results.
• certified Human Resources Professional (CHRP) or Higher National Diploma in HR preferred.
• Ability to adapt to a fast-paced environment and manage multiple priorities effectively.