Vacancies at Bolt

About The Role

• The Safety Incident Manager oversees the response to significant customer safety incidents, leading a team of specialists and coordinating with cross-functional partners. This role is crucial for ensuring we deliver high standards of care and accountability while continuously improving our incident response capabilities.

Main tasks and responsibilities:

• Crisis Response: Management of high-impact customer safety incidents and owning the full case lifecycle from triage to post-mortem analysis..
• Leadership & Development: Leading support and safety teams, setting clear goals, managing performance, and developing team capabilities.
• Stakeholder Management: Influencing cross-functional stakeholders like Legal, Policy, and Product to resolve complex safety cases.
• Process & Policy Governance: Shaping and iterating on incident response frameworks, ensuring alignment with global strategy and regional nuances.
• Operational Excellence: Making data-driven decisions using metrics to monitor team performance and drive measurable improvements.
• Program Management: Leading change initiatives related to safety protocols, incident tooling, and cross-regional process improvements.

About you:

• You have experience leading high-stakes situations, balancing empathy and accountability while managing reputational, customer, and business risks.
• You are an exceptional communicator, adept at translating complex incidents into clear, actionable updates for executives, legal counsel, and regulators..
• You are highly skilled in using data to identify quality gaps, drive structured reviews, and implement process improvements.
• You are experienced in managing, mentoring, and coaching teams, building a culture of trust and resilience.
• You are an expert in defining and refining SOPs, escalation protocols, and governance models for effective incident response.
• You are deeply committed to customer safety and trust, proactively working to improve the customer experience and brand reputation.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.

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About the role

• As a Sales Team Lead, your primary responsibility will be to build and manage a high-performing team of Sales Coordinators, Specialists and Managers to meet local sales targets.
• The team will oversee partner acquisition for restaurants, build meaningful relationships with restaurants, negotiate and secure great partnerships, and add more delicious options to clients' doorsteps.

What you can expect
Main tasks and responsibilities:

• Recruiting, training, and coaching the Sales team on various skills, including selling strategies, product knowledge, effective communication, and presentation skills.
• Monitoring relevant KPIs and ensuring all team members achieve growth targets by increasing sales and maintaining relationships.
• Developing and executing a plan to increase local Bolt Food's customer base, achieving sales targets in the country, and engaging in negotiations to successfully close deals.
• Contributing to the sales strategy through generating leads, partnering with key players, taking effective marketing actions, prioritising profitability, and maintaining and growing existing client relationships.
• Evaluating and supervising expansion opportunities while ensuring we have enough supply to match demand and keeping track of market shifts, opportunities, new products, and competition status.
• Continuously seeking innovative ways to improve performance, including managing and updating sales tools, Bolt Food's Sales Playbook, and additional material.

What we expect
About you:

• You have at least 4 years of experience in Sales or a related field and proven experience managing a team.
• You hold a Bachelor's degree in Business Administration or a similar field.
• You can effectively communicate in English and Swahili, efficiently network, and build meaningful relationships with internal and external stakeholders.
• You excel in driving revenue growth and meeting sales targets with practical negotiation strategies and tactics, especially in high-growth sectors like shared economy, technology, transport, and startups.
• You demonstrate a highly data-driven, analytical mindset, and you’re an experienced CRM user who can examine data to optimise your team's activities and identify patterns and trends within the data.
• You thrive in a fast-paced environment, easily overcoming obstacles and adapting quickly to change.