Vacancies at Standard Chartered Bank Kenya

As a Standard Chartered Relationship Manager in SME Banking, you’ll be responsible for managing and developing relationships with mid-sized and emerging corporates to drive business growth and meet the bank's strategic objectives. You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

Key Responsibilities

• To achieve agreed individual financial and non-financial targets by acquiring, growing, and retaining profitable Medium Enterprise customers within acceptable risk parameters. 
• Contribute toward achieving the team’s overall target and delivering optimal portfolio return.
• Collaborate and build effective partnerships with other Relationship Managers, Credit Analysts, Team Managers, Segment Heads, colleagues in Client Due Diligence, and partners in Risk, Compliance, other support functions, and Product.

Skills and Experience

• Minimum 5 years of relevant experience in serving Business, Commercial and Corporate clients.
• Experience servicing cross-border international businesses. 
• Proven track record in client relationship management and business development. 
• Demonstrates strong understanding of accounting principles, financial modelling, and financial statement analysis. 
• Able to assess client creditworthiness and provide key risk considerations and mitigations.
• Sound product knowledge on trade, cash, lending, and FX.
• Strong understanding of local industries, supply and value chains, and market environment.
• Knowledge of operational procedures, documentation requirements, banking practices and regulations related to SME Banking.
• Strong understanding in business guidelines and compliance issues.
• Sound knowledge of financial markets and investment products.
• Outstanding communication and presentation skills.
• Motivated self-starter, identifying opportunities, providing innovative approaches to meet client needs.
• Maintains a high standard of personal conduct and lives our valued behaviours
• Fluent in Chinese language

go to method of application »

RESPONSIBILITIES

• Engaging and deepening activities
• Methodically engage (remote)
• Have complete knowledge of the clients in terms of the profile & assets 
• Create analytics-backed conversation
• Engage clients through the digital channels (calls, virtual meetings, webinars, email)
• Needs/Achor Products; Individual banking products (PL, CASA etc), Wealth Products
• Meet & deep sell (remote)
• Develop a comprehensive Account Plan for at least 20% of client base
• Meet virtually to meet advisory needs (once a quarter)
• Connect client with specialists
• Connect for periodic CDD reviews
• Conduct fulfillment & activate
• Refer most servicing activities to Client Service Managers

Acquiring on referrals 

• Explain proposition & requirements in full
• Meet, deep sell & train (in person)
• Meet, listen and determine further needs
• Set up anchor products & initiate cross-sell
• Conduct/connect for CDD
• Educate and conduct initial set up for online, ATMs, Client Centre

Regulatory & Business Conduct 

• Display exemplary conduct and live by the groups values and code of conduct 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Product Specialists
• Client Service Manager, Affluent
• CDD team
• Branch Manager
• Product Managers

Qualification

• CISI Level 2
• Bancassurance Certification
• Knowledge of Chinese Language Mandatory