Jobs at Dawit Insurance

Role Description

• This is an on-site internship role for a Software Engineer at Dawit Insurance Agency Limited located in Nairobi County, Kenya. As an intern software engineer, your key responsibilities typically revolve around learning, contributing to projects, and gaining practical experience in software development.

Responsibilities

• Learning and Understanding Technologies.
• Coding and Development.
• Team Collaboration.
• Problem Solving and Troubleshooting.
• Professional Development.
• Cultural Fit and Adaptability
• Understand the engineering structure
• Relevant skills and qualifications that would be beneficial include experience with Agile methodologies, knowledge of software engineering principles, and familiarity with database technologies and data structures.

Key Performance Indicators

The following are the expected outputs during the internship period and not prerequisites for joining the organization. Key Performance Indicators (KPIs) serve as benchmarks to gauge progress and performance throughout the internship.

Successfully complete online courses or tutorials on relevant programming languages, frameworks, and tools.

• [METRIC]: Must have 6+ courses completed or certificates earned.

Contribute code to ongoing projects following coding standards and best practices.

• [METRIC]: Have at least 100 Pull requests reviewed and merged

Work effectively within a team, communicating progress and blockers clearly.

• [METRIC]: 90% of meetings attendance and contributions made.

Demonstrate problem-solving skills by independently resolving issues or implementing new features.

• [METRIC]: 30+ bugs fixed and their impact on project stability or functionality.

Solicit feedback from mentors or supervisors and actively work on improving identified areas.

• [METRIC]: Demonstrated improvement in areas highlighted in feedback.

Cultural Fit and Adaptability

• [METRIC]: Integration into the company culture and ability to adapt to company norms and values, assessed through peer feedback and observation of behavior in various work situations.

Understanding of Decision-Making Processes

• [METRIC]: Familiarity with how decisions are made within the engineering team, including knowledge of approval workflows and escalation procedures, evaluated through participation in decision-making meetings or case studies.

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Role Description

• This is a contract role for an Underwriting Assistant in Nairobi County, Kenya. The Underwriting Assistant will be responsible for reviewing and analyzing insurance applications, evaluating risks, and making underwriting decisions. They will also provide customer service to policyholders and communicate underwriting decisions with insurance agents. This is an on-site role.

Qualifications

• Analytical Skills and Underwriting experience
• Excellent Communication and Customer Service skills
• Knowledge of Insurance concepts and industry standards
• Ability to work well in a team environment
• Bachelor's degree in Business, Finance, Insurance, or related field is preferred
• Relevant professional certifications (e.g. COP, Dip. in Insurance) is a plus

Key Performance Indicators

Turnaround Time for Quotation and Quotation Comparison:

• Metric: Average time taken to generate and compare quotations for specific policies.
• Target: 95% of quotations and comparisons completed within 24 hours of request receipt.

Data Policy Adherence and Implementation Progress:

• Metric: Compliance rate with the clean data policy and progress in implementing initiatives for data collection, storage, and analysis.
• Target: Maintain 100% adherence to the clean data policy and demonstrate measurable progress in implementing data initiatives quarterly.

Renewal Retention and Sales Goals:

• Metric: Renewal retention rate and achievement of cross-sales and upselling targets.
• Target: Achieve 100% renewal retention rate and exceed quarterly cross-sales and upselling goals by 10%.

Customer-Centric Response Time:

• Metric: Average response time to emails and phone calls for resolving pending items.
• Target: Respond to 95% of customer inquiries within 24 hours and resolve pending items within 48 hours.

Problem-Solving and Initiative Implementation:

• Metric: Number of independently resolved issues and implemented progressive initiatives.
• Target: Independently resolve at least 80% of reported issues and implement at least one progressive initiative per quarter.

Cultural Fit and Adaptability:

• Metric: Integration into company culture and adaptability to company norms and values, assessed through peer feedback and observation.
• Target: Achieve positive feedback from peers on cultural integration and adaptability in various work situations.

Understanding of Decision-Making Processes:

• Metric: Familiarity with decision-making processes within the insurance agency, evaluated through participation in decision-making meetings or case studies.
• Target: Demonstrate understanding of approval workflows and escalation procedures in at least 80% of decision-making situations.