Job Description
Who are we looking for?
You’ve graduated within the last 2 years, or you are expected to graduate on or before 31st December 2025 and your professional life is about to begin. You want to work in a dynamic environment that will give you exposure to a network of professionals who will help guide and enable your career progression. You want to be part of a structured development program that will connect you to graduates from across the continent giving you the skills to be self-empowered and cross-culturally competent.
What is required of you?
- You must have graduated with a bachelor’s degree in the following fields within the last two years & with a 2nd class upper and above; IT, Computer Science, Actuarial Science, Finance, Law, Economics and Statistics, Business-related courses. You can still qualify for consideration if you are set to graduate on or before 31st December 2025.
- Relevant certifications in these fields will be a significant advantage.
- You must have had a mean grade of A- and above in your KCSE or equivalent
- You must have attained a grade of B+ and above in English and Mathematics
- Please attach copies of your degree and KCSE results slip
- You must be below 26 years of age
- You are required to complete the Absa ReadytoWork program using the link below: https://readytowork.absa.africa/
The opportunity will provide you with:
- Development in leadership and self-management skills.
- Development in customer/client centricity and related behavioral skills.
- Development in technical job-related skills.
- Access to a Pan-Africa network of connected, professional and highly innovative thinkers.
- Exposure to our local and global market
- Firsthand coaching from people managers, business leaders and peer coaching from the previous cohorts to guide you and enable your career progression throughout the program
- Involvement in Action Learning Projects that address real business challenges
Desired competencies and extracurricular experiences
- Initiative and drive beyond academia
- Commercial/business sense
- Complex problem solving and ideation
- Critical thinking and analysis
- Technology savvy
- Proactivity and self-motivation
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Job Summary
Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client
Job Description
Key accountabilities/Deliverables/Outcomes
Relationship Management and Cross-Selling: Time split 85%
- Be the first point of contact for customers in the portfolio
- Drive any required communication to customers in the portfolio
- Proactively target and recruit clients, through referrals from existing customer portfolios
- Proactively engage customers in existing portfolios to onboard close family members as part of the family banking strategy
- Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
- Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
- Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage, and product holding
- Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
- Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
- Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
- Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX, etc.
- Proactive engagement of required business specialists to support the fulfillment of customer needs
- Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
- Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures
Business Management: Time split 15%
- Ensure the targeted level of business results (i.e. income, balance sheet, costs, client satisfaction, and client recruitment) for the jobholder’s own portfolio are maintained
- Review portfolio on a regular basis recommending clients
- Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions
Risk and Controls
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Role/person specification
Qualification
- Bachelor’s degree from a recognized university
Experience
- Circa 2 years of team leader experience
- Record of achievement in a sales and service environment
- Experience in handling customer complaints
- Previous experience in handling operational risk issues
- Previous roles could include;
- Personal banker team leader
- Prestige team leader
Knowledge and Skills
- In-depth knowledge of the full range of Absa Africa retail product set and services and an overview of corporate and small business services
- In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
- Detailed understanding of the retail network business processes and operating procedures.
- Thorough knowledge of operating instructions and audit requirements.
- Good understanding of Absa Africa's risk policy
- Awareness of Absa Africa's retail strategy, operating structures, and interfaces
- Knowledge of Absa Africa people's policy and procedures
- Understanding of the local competitor market.
- Team leader experience
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Job Summary
To participate in the profitability of the Bank through new business acquisition against agreed financial targets, provision of exemplary Relationship Management to existing Custodial clients while ensuring compliance with regulatory requirements as well as continuous research and implementation of custodial best practices, both local and global.
The role holder delivers first class service, service standards and builds relationships and rapport with custody clients. The role holder is also responsible for building trusted and valued partnerships with custody clients at the daily transactional and operational level
Job Description
Key Accountabilities
Financial – 40%
- Grow Custodial customer base, fund value, revenues in line with agreed budgets.
- Improve profitability by expanding on existing relations as well as identifying opportunities for incremental revenue.
- Drive effective sales origination, pipeline management, call reporting and conversion.
- Develop appropriate sales materials, prepare sales proposals and participate in advertised tenders.
- Drive cross sell initiatives to increase share of wallet through liability drives and product promotions. Draw-up account plans for key clients.
- Ensure that applied fees and charges levied are competitive while ensuring profitability.
- Ensure that income due from portfolio is paid promptly following end of each billing period
- Conduct market assessments and gather intelligence on pricing structures, competitiveness, new
Internal business processes – 15%
- Ensure compliance with Regulatory bodies by adhering to set regulations and also with internal operational and audit requirements.
- Continuously re-assessing the operational risks inherited in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices.
- Ensure SLAs, signing mandates and other safeguard measures are put in place with each new relationship.
- Ensure reports are sent out to regulatory bodies as well as other related parties in a timely manner.
- Ensuring that income and other entitlements due from clients are received within reasonable time.
- Keep abreast of clients’ reconciliations, holdings and overall position.
- Manage the operational contact between client and the operational areas b
- ensuring a full understanding of the client’s needs and expectations across the organization and providing clarity for the actions required to service the client.
Customer – 40%
- Manage client on-boarding by liaising with operational teams and other relevant stake holders.
- Responsible for client retention through proactive management and engagement with internal stakeholders to improve service standards.
- Ensure that all relevant documentation required for Custodial accounts is executed.
- Build client confidence through solid delivery of expected services such as quick response time in effecting instructions and handling queries, proper record-keeping, timely reporting on asset holding as well providing other value-added services.
- Ensure the interests of clients are safeguarded through measures such as execution of Service Level Agreements, periodic reconciliation with counter parties as well as whistle blowing.
- Act as an advisory to Clients and their representatives regarding regulatory changes or happenings within the industry that affect them.
- Manage client reviews and due diligence questionnaires and visits for existing clients; ensure regular formal performance reviews are conducted with clients according to strategic priorities and client needs.
- Document, coordinate and oversee resolution of problems or issues affecting the quality-of-service delivery and the overall client experience.
Growth – 5%
- Take charge of own growth and development needs through seeking on the Job training and enrolling in relevant in-house and external courses.
Stakeholders
Internal
- Head, Custody Services
- Custody Operations
- Legal
- Dealers & Treasury Back Office
- Corporate & Investment Banking Team
- Retail Banking
- Finance
- Human Resources
- Risk & Compliance
- ASL
External
- Clients
- Regulators/Other Service Providers
- Retirement Benefits Authority (RBA)
- Capital Markets Authority (CMA)
- Central Bank of Kenya (CBK)
- Central Depository & Settlements Corporation (CDSC)
- Nairobi Securities Exchange (NSE)
- Association of Retirement Benefits Schemes
- Offshore Investment Managers
- Custodians Association (Kenya)
- Fund Managers
- Pension Fund’s Administrators
- Stockbrokers
- Investment Bankers
- Global Sub-Custodians
- External Auditors
Academic
A bachelor’s degree in any Business-related field.
Professional: Chartered Institute of Securities and Investments qualifications (CISI), Investment Administration Qualification (IAQ), Regulation & Compliance Course, Bonds and Fixed Income Markets Course. Associates of the Chartered Institute of Bankers (ACIB) qualifications will be an added advantage.
Desired work experience:
- Minimum 5-8 years’ experience in banking particularly securities services (custody, Fund Administration), including at least 5 years in a similar role.
- Prior management experience a plus.
Competencies
- Financial analysis Skills: Ability to analyze and interpret financial statements.
- Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial investment proposals and provide viable solutions.
- Technology Skills: Computer literate with proficiency in Banking and Custody applications.
- Industry knowledge: Candid knowledge of the Retirement benefits industry, financial sector and investment avenues.
- Tender preparation: Highly experienced in responding to RFPs through detailed tender preparation
Gmail
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