Vacancies at Africa Management Solutions Limited (AMSOL)

Job Purpose:

To provide operational support to the team and enhance guest experience by delivering a high level of guest service, providing the right information, and resolving customer complaints.

Description Performance Indicators

• Greet guest warmly & assist them with the check-in and check-out and any other enquiries they may have.
• Provide exceptional customer service by addressing guest needs, questions, and concerns promptly and professionally.
• Operate point-of-sale systems accurately and efficiently.
• Assist guests with purchasing tickets, season passes, and memberships.
• Verify tickets and manage entry queues to ensure a smooth flow of guests.
• Provide guests with information about the attraction.
• Address and resolve guest complaints or issues in a courteous and effective manner.
• Escalate unresolved issues to the management as necessary.
• Respond to guest emergencies or incidents promptly, ensuring the safety and well-being of all guests.
• Follow protocols and procedures for handling emergencies.
• Gather and report guest feedback to the management team to help improve the services and amenities.
• Mentor new team members and provide support as needed.
• Offer directions and assistance in the facilities.

Qualifications, Experiences, Skills

• Diploma in Customer service, Sales, Marketing, or a related field..
• 1-2 years of proven experience as a party host in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
• English (Written and Spoken), No Fear of Heights, Able to Work Outdoor.

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Job Purpose:

To create memorable and enjoyable party experiences for children and their families at the facility. This role involves organizing and facilitating party activities, ensuring guest satisfaction, and maintaining a safe and fun environment throughout the event.

Description Performance Indicators

• Process bookings received via phone, email, website, or other booking channels promptly and accurately.
• Manage reservation modifications, cancellations, and re-booking as needed, adhering to company policies and procedures.
• Welcome and greet guests upon arrival, provide tours of the facility, and assist with seating arrangements.
• Assist in the setup of party decorations, equipment, and other event- specific requirements.
• Ensure all party supplies and materials are prepared and available.
• Facilitate games, activities, and entertainment to keep guests engaged and having fun
• Assist with event breakdown and cleanup, ensuring the venue is returned to its original condition.
• Gather feedback from clients and guests to improve future events.
• Address any issues or concerns promptly and efficiently, ensuring client satisfaction.
• Ensure all events comply with venue policies and local regulations.
• Support colleagues during busy periods and assist with other duties as needed.
• Stay updated on new games, activities, and trends in party hosting to enhance guest experiences.
• Maintain comprehensive records of bookings, payments, and guest interactions in the reservation system.
• Prepare daily, weekly and monthly reports on booking trends, occupancy rates, and revenue metrics for management review.
• Monitor guest behavior to ensure a safe and respectful environment.

Qualifications, Experiences, Skills

• Diploma in Business Administration, Sales, Marketing, or a related field..
• 1-2 years of proven experience as a party host in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
• English (Written and Spoken), No Fear of Heights, Able to Work Outdoor.
• Teamwork; Customer Focus; Communication; Problem Solving

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Job Purpose:

To provide operational support to the team and enhance guest experience by delivering a high level of guest service, providing the right information, and resolving customer complaints.

Description Performance

• Lead & instruct the guests about the entertainment activities ensuring they understand the rules & safety guidelines.
• Communicate effectively with parents and guardians, providing information about activities, schedules, and their child’s participation.
• Ensure safe and efficient operation of rides, including starting, stopping, and monitoring ride cycles.
• Report any safety hazards or equipment issues promptly & follow established safety protocols.
• Work closely with other FEC staff members to coordinate activities, manage guest flow, and maintain cleanliness & organization throughout the center.
• Lead and supervise activities, ensuring all participants are engaged and following safety guidelines.
• Collect feedback from children and parents to assess the effectiveness of activities and programs.
• Provide recommendations for program improvements based on feedback and observations.
• Enforce safety regulations (height, weight, age, etc) and guidelines to ensure the well-being of guests and prevent accidents or injuries.
• Be prepared to handle minor first aid situations and emergencies, following the center’s protocols.
• Always supervise children, ensuring their safety and well-being.
• Ensure that all the children are equipped as per safety standards laid by the local government and company.
• Gather information and feedback from FEC Team Leads regarding the team performance and their development plans.
• Complete incident reports and communicate any significant issues to management promptly.
• Manage group behavior and resolve conflicts or issues that arise during activities.
• Maintain accurate attendance records and activity logs.
• Respond promptly to ride stoppages, malfunctions, or emergency situations, following established protocols and procedures.
• Ensure cleanliness and tidiness of ride platforms, queue lines, and surrounding areas throughout the shift.

Minimum Qualifications and Knowledge:

• Diploma in Business Administration, Sales, Marketing, or a related field.
• 2-3 years of on-site experience in instructing or leading activities in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
• English (Written and Spoken), No Fear of Heights, Able to Work Outdoor

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Job Purpose:

To lead the team in providing excellent service and a safe, fun environment at the Family Entertainment Center by supervising staff, coordinating activities, and ensuring safety compliance.

Description Performance Indicators

• Organizes tasks and ensues team members understand their individual roles & responsibilities.
• Plans and implements weekly roster for the team.
• Manage, record and track employee leaves.
• Conduct performance appraisals and identify opportunities for professional and operational development.
• Identify potential roadblocks and implement solutions to keep projects on track.
• Monitor team morale and take proactive steps to maintain a healthy work atmosphere.
• Identify training needs and opportunities for team members to enhance their skills and knowledge.
• Ensure the team has the necessary resources, including tools, equipment, and materials, to complete tasks and projects.
• Monitor and manage the team’s budget, ensuring cost-effective use of resources.
• Set team goals that align with the broader objectives of the organization.
• Implement quality control processes and conduct regular quality reviews
• Ensures the staff attendance is prepared and shared for payroll purposes.
• Anticipate guest needs and proactively offer assistance or information to enhance their overall park experience.
• Oversee daily opening and closing procedures, ensuring all attractions & facilities are ready for the guests.
• Enforce safety protocols & ensure adherence to health and safety regulations.
• Conduct training sessions for new hires & ongoing training for existing employees to ensure consistent service standards.
• Provide performance feedback to the team members to foster growth & improvement.
• Maintain accurate records of incidents & operational issues.
• Recognize and reward outstanding performance and provide constructive feedback as needed.

Qualifications, Experiences, Skills

• Bachelors degree/ Diploma in business management, or a related field.
• 2-3 years of proven experience in the same role within the entertainment, hospitality or retail industry is preferred
• Numerical Ability, Analytical Skills, Attention to Detail, Creativity
• Teamwork; Networking Skills; Customer Focus; Communication; Problem Solving; Business & Financial Acumen; Negotiating and Influencing