Vacancies at Aga Khan Hospital Kisumu

Reporting to the Medical Director, The QPS Physician will support the implementation of quality and patient safety programs across various hospital departments, ensuring compliance with hospital-wide quality standards. The role involves conducting quality audits, guiding corrective action, and facilitating continuous improvement initiatives. S/He will support utilization management, collaborate with clinical teams to promote cost-effective patient care, and provide clinical liaison support for corporate clients.

RESPONSIBILITIES:

• Provide guidance in reviewing and developing policies to align with quality and patient safety standards, ensuring they are evidence-based, current, and regulatory compliant.
• Support departments in process re-engineering to optimize efficiency and patient outcomes.
• Train staff and promote best practices in patient safety and quality.
• Support accreditation and certification processes and ensure institutional adherence to international quality standards
• Review accreditation and regulatory agencies survey /internal quality audit findings and support the development and implementation of corrective/preventive action plans to address non-compliance
• Direct and support data collection, measurement, and reporting on quality and patient safety indicators.
• Support departmental leaders in the collection and application of utilization management data in quality improvement activities.
• Oversee credentialing, privileging, and ongoing professional performance (OPPE) evaluation of medical staff
• Lead Root Cause Analysis (RCA), adverse event reviews, continuous quality improvement (CQI) initiatives, risk identification and mitigation across departments.
• Coordinate physician feedback processes to improve satisfaction and engagement.
• Provide clinical support to corporate clients through care managers.
• Perform any other lawful duties as assigned by the Medical Director.

The requirements

• MBChB degree with valid registration/licensure with KMPDC with at least 3 years with at least 3 years’ experience in clinical care, healthcare quality, or patient safety role.
• Strong understanding of clinical governance, good clinical practice, and quality improvement methodologies.
• Familiarity with international accreditation standards (e.g., JCIA, ,Safe Care).
• Ability to work collaboratively in multidisciplinary teams.
• Proven experience in healthcare quality, patient safety, or hospital leadership.
• Strong knowledge of international hospital accreditation standards
• Excellent leadership, analytical, and communication skills

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OVERALL RESPONSIBILITY
Reporting to Patient Services In charge, the successful candidate will be expected to monitor efficiency of service delivery at every workstation by supporting the unit’s operations and providing linkages to clients and third-party service providers by supporting implementation of applications requirements and utilization, supervising the effectiveness of billing processes and monitoring controls at all billing points.

KEY RESPONSIBILITIES

• Welcome and Assisting patients with registration on Hmis - (Using Legal documents i.e. (ID, passport, birth certificate). completing necessary forms and documentation, verify that all information acquired is accurate and Current.
• Respond to customer enquiries promptly and professionally, manage patient queues and provide timely information to enhance service flow.
• Answer telephone calls promptly while applying proper telephone etiquette.
• Issue claim forms and preauthorization documents to patients to fill in personal details (Confirm that Claim forms are accurately Filled) and advise patients to hand over Claim forms to the clinical team-(Doctors) When being attended to.
• Confirms and Collect Cash/Mpesa/Credit card payments, issue receipts, and safeguard all receipted money until handed to the chief cashier- and issued with a Part cash collection slip) /Or Banked in the Cash safe Provided while documenting all the banking in Cash register provided as per admission and cash and Banking Policy.
• Validate Credit patients, Bill all credit patients in HMIS, Generate Invoices and give patients to sign, give a copy of the invoice to the patient and safeguard all Invoices and Bank at the end of the shift by Generating the transaction listing, counterchecking that all invoices are available, noting the count of invoices on the transaction listing, wrapping daily invoices in the transaction listing and banking in the provided safe while document in the invoices collection register available on top of the safe.
• Verify SHA patients, generate claim numbers, and use Correct Claim numbers to bill and add the invoices number and amount onto the SHA Portal prior to releasing the patient.
• Train staff in utilization and usage of third-party applications- Advice on need to Liaise With stakeholders to ensure Compliance with Intermediary applications requirements.
• Through Daily Validation Ensure all invoice Comply to the company instructions and approvals are sought and attached to the invoices.
• Track Entitlements mapping errors and report for Corrective action to be undertaken
• Share a daily report On Invoices that have not been captured on third party applications and assess and advice on mitigation measures through liaising with service providers.
• Support sorting of Returned claims that require clarification and supporting documents.
• Train Doctors on need for timely handover of Claim forms and follow up on Those that are pending.

REQUIREMENTS

• Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
• Proficiency in Ms Excel
• Experience in Front office management
• Good customer service skills
• A minimum of 3 years’ experience in a similar role, preferably in a hospital setup.

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OVERALL RESPONSIBILITY
Reporting to the Assistant Manager Debtors, the successful candidate will be expected to properly manage and reconcile debtors’ accounts to ensure the accounts are serviced in accordance with the hospital policy and the agreed corporate credit terms and to ensure no unnecessary accumulation of bad debts.

KEY RESPONSIBILITIES

• To provide advice and assistance to the debtors’ manager in debt collection, by, mail, telephone or in person.
• Deal with routine correspondence with regard to any collection or recovery issue.
• Prepare refunds and write-offs including journals and credit notes and pass these to the appropriate Senior Officer for authorization
• Liaise with outside Debt Collection Agencies
• Downloading and reconciliation of accounts and sending them to clients
• Identify and notify clients of due accounts by mail, telephone, or personal visits in order to solicit payment
• Identify and monitor overdue accounts (accounts with 90 days and over) giving them priority and more attention,
• Record information about financial status of customers and status of collection efforts and perform various administrative functions for assigned accounts, such as recording address changes and key contact persons
• Review of reconciliations and accounts rejects status
• Department cost consciousness.
• Participate in Department’s Inventory control and Counts exercises
• Actively participate in the hospital’s quality and customer care initiatives as per institutional policy and framework and as may be called upon.
• To ensure delivery of cost-effective services
• To deliver quality services in the operations
• To deliver customer service excellence

REQUIREMENTS

• Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
• Certificate in Debt/Credit Management an added advantage
• Proficiency in Ms Excel
• High negotiation and debt collection skills
• Good customer service skills
• A minimum of 2 years’ experience in Debt management

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OVERALL RESPONSIBILITY
Reporting to the Credit Controller, the successful candidate will adhere to the provision of quality and efficient services to our customers and safeguard the Hospital revenue collection on the bills incurred by the clients, resolving all issues raised internally and externally about the outstanding bills and to ensure patients discharge process and clearance are done properly.

KEY RESPONSIBILITIES

• Focus on the areas of bills coverage both for corporate clients and Cash patients
• Carry out a range of duties including contacting clients by email, letter, phone and other means to follow up on letters of undertakings and payments.
• Admissions are checked, bills secured in the right corporate accounts and right amount of cash deposits are collected based on words.
• SHA notification is done and rebate captured in the bill.
• Provides accurate information to both Internal and External clients
• Communication with our clients ensuring quality care and teamwork
• Discharge of patients while striving to reduce the waiting time and ensuring the rebated amount is reflected in the bill.
• Final bill printed with all charges including doctors’ fees and biometrics captured as per the corporate’s requirements.
• Both Preauthorization and Claim forms are signed by the Patient before clearance is done.
• Avoid rejections from the corporate clients and bad debts
• Prepare invoices for dispatch to finance.
• Ensure standard and smooth flow of the process and procedures as per departmental policies.
• Deliver quality services in the Hospital.
• Maintain standard and smooth flow of the process and procedures as per departmental policies.
• Delivery customer service excellence

The requirements

• Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
• Diploma in Business Management and Credit Management
• IT Related experience
• A minimum of 2 years’ experience in Debt management