Vacancies at Gap Recruitment Services Limited

Responsibilities:

• Provide strategic leadership and direction across the full spectrum of Human Resource functions, including talent acquisition, payroll and benefits administration, performance management, employee relations, and organizational development.
• Develop, implement, and continuously refine HR policies and procedures to align with company goals and ensure full compliance with Kenya's Employment and Labor Laws.
• Serve as a trusted advisor to senior leadership on workforce planning, talent management, and organizational effectiveness.
• Lead the development and execution of robust recruitment and selection strategies to attract, hire, and retain high-caliber talent in alignment with organizational needs and culture.
• Design and manage talent development and retention initiatives, including succession planning, training programs, and employee engagement strategies to build a resilient and high-performing workforce.
• Drive initiatives that promote a positive organizational culture and foster effective communication across all departments and staff levels.
• Oversee the management and accuracy of the organizations HR information systems and employee database, ensuring data integrity and confidentiality.
• Conduct regular HR analytics and reporting to inform decision-making and support continuous improvement in HR operations.
• Manage disciplinary and grievance matters in a fair and consistent manner, supporting managers with employee relations issues and ensuring timely resolution.
• Provide professional translation services as needed to support communication and inclusion efforts across a multilingual team.

Requirements:

• Bachelors Degree in Human Resource Management, Business Administration, or a related field; a Masters Degree or professional certification (e.g., CHRP) is an added advantage.
• Minimum of 5 years of progressive experience in human resources, with at least 2 years in a supervisory or managerial capacity.
• Thorough understanding of Kenyan labor laws and statutory requirements, with proven experience in applying them within an organizational setting.
• Demonstrated ability to develop and lead HR strategies that drive organizational performance and support growth.
• Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
• Proficiency in HRIS systems and Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience in HR data analysis and using insights to inform strategic decisions.
• Fluency in English and at least one additional language (foreign language proficiency is essential).
• Kenyan citizenship or valid residency status required.

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Responsibilities:

• Oversee and manage daily store operations, ensuring smooth and efficient functioning.
• Motivate and inspire store staff to meet and exceed monthly sales targets.
• Collect and analyze market information, providing regular reports to the company.
• Handle customer complaints and resolve issues related to store operations.
• Implement company instructions and complete additional tasks as assigned by leadership.

Requirements:

• Fluency in English and a local language is required.
• A minimum of a diploma or degree in a relevant field.
• At least 3-5 years of experience in a related field.
• Preferred background in sales, retail management, or equivalent.
• Proficient in basic computer operations.
• Strong team management and coordination skills.
• A strong sense of responsibility, positive attitude, and good professional ethics. Excellent communication and writing skills are essential.