Vacancies at Jubilee Insurance

Job Ref. No. JLIL345

Role Purpose

The Manager – Database Administration is responsible for overseeing the design, maintenance, and optimization of database systems supporting Business operations across the group. This position ensures the availability, performance, and security of databases critical to business processes such as claims management, premium billing, and customer data management. The role encompasses database strategy, performance tuning, leadership, and corporate governance, while fostering a culture of reliability, innovation, and data integrity.

Main Responsibilities
Database Strategy and Management

• Develop and execute a database administration strategy aligned with Jubilee’s vision.
• Oversee the design and implementation of database architectures (e.g., SQL, Oracle) to meet 95% of application requirements.
• Forecast database growth to support increase in business transactions.
• Oversee capacity planning, scalability, and performance optimization for enterprise databases.
• Ensure robust disaster recovery and business continuity plans are in place.
• Evaluate emerging technologies and recommend improvements for database systems.

Database Operations and Optimization

• Manage day-to-day operations, ensuring 99.9% uptime and resolving 95% of critical incidents within 24 hours.
• Optimize database performance, reducing transaction times by 20%.
• Implement and test backup and disaster recovery plans, achieving a 99% data recovery rate in simulations annually.
• Monitor database health metrics and deliver monthly performance reports with optimization insights.

Innovation and Database Enhancement

• Recommend and implement advanced database technologies (e.g., cloud, NoSQL), contributing to efficiency gain.
• Drive the automation of database tasks, achieving a 25% reduction in manual efforts.
• Evaluate emerging database trends (e.g., blockchain for data integrity), proposing solutions that reduce technical debt by 10% annually.

Corporate Governance, Compliance, and Risk Management

• Enforce database governance policies, ensuring 100% compliance with regional regulations (e.g., Kenya’s Data
• Protection Act, IFRS 17) in audits.
• Identify and mitigate database risks, reducing incidents by 25% through proactive controls.
• Implement robust security measures (e.g., encryption, access controls), maintaining a 99.9% compliance rate.
• Provide detailed documentation for audits, ensuring zero material weaknesses in controls.

 Leadership

• Cross-Functional Collaboration: Work closely with application development, infrastructure, security, and business teams to deliver integrated solutions.
• Foster Teamwork: Promote a culture of collaboration, knowledge sharing, and mutual respect across departments.
• Resource Planning: Allocate resources effectively to meet project timelines and operational needs.
• Conflict Resolution: Address challenges proactively and maintain positive working relationships within and outside the team.
• Innovation and Continuous Improvement: Encourage creative problem-solving and adoption of best practices.

User Enablement and Data Support

• Deliver database training for of IT and business staff to boost data access proficiency.
• Ensure 99.9% data availability for applications.
• Achieve a 95% satisfaction rate for technical support on database queries.
• Support database changes and upgrades, ensuring 99% system stability with minimal disruption

Key Deliverables

• Database Framework: Deploy a robust database administration framework.
• Performance Gains: Continuously improve database performance.
• Compliance Excellence: Achieve 100% compliance with regulatory and governance standards, with zero audit findings annually.
• Data Reliability: Ensure 99.9% database uptime and 99% data recovery rate annually.

Key Competencies

• Technical Leadership: Strong ability to manage complex database systems and lead teams.
• Database Administration: Expertise in managing and optimizing databases (Oracle, SQL Server, MySQL) and proficiency in performance tuning.
• Problem-Solving & Analytical Thinking: Capacity to resolve performance/security issues and analyse metrics for optimization.
• Compliance Awareness: Understanding of regulatory standards (e.g., Data Protection, IFRS 17).
• Communication: Ability to convey technical concepts clearly to non-technical stakeholders.
• Ethical Integrity & Attention to Detail: Commitment to transparency, compliance, and precision in administration.

Academic Qualifications

• Bachelor’s degree in information technology, Computer Science, Database Management, or a related field.
• Master’s degree or equivalent advanced qualification is an advantage.
• Professional certifications such as Oracle Certified Professional (OCP), Microsoft SQL Server Certification, or AWS
• Certified Database Specialty are strongly preferred.

Relevant Experience

• Professional Experience: 5+ years in database administration or a related role.
• Industry Exposure: Proven track record in insurance, financial services, or related sectors, ideally with insurance systems.
• Database Management: Experience managing databases supporting 1M+ transactions or significant operational impact.
• Regulatory Success: Demonstrated ability to ensure database compliance in a regulated, multi-country environment

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Job Ref. No: JHIL199

Role Purpose

• The job holder will be responsible for the identification, development, and expansion of new and underpenetrated markets for medical insurance. The role focuses on building scalable distribution models, forging partnerships in non-traditional segments, and driving sustainable premium growth through tailored products and innovative go-to-market strategies.

Key Responsibilities

Market Development & Growth

• Identify and evaluate new and emerging markets.
• Develop and execute market entry and expansion strategies to increase penetration and brand visibility.
• Conduct market and competitor analyses to inform strategic decisions on product positioning and pricing.
• Lead pilot initiatives and rollout of innovative medical insurance models in underserved segments.
• Collaborate with Marketing and Product teams to develop segment-specific campaigns and collateral.

Business Acquisition & Revenue Growth

• Drive annual sales and revenue targets for emerging market segments aligned with the business objectives.
• Manage the end-to-end sales cycle for emerging market clients.
• Drive portfolio profitability through efficient acquisition, retention, and cross-selling strategies
• Collaborate with underwriting and actuarial teams to ensure solutions are priced competitively and sustainably.

Strategic Partnerships & Distribution

• Work closely with the Strategic Partnerships team to identify and structure high-value collaborations with aggregators, fintechs, healthtechs, SACCOs, and affinity groups.
• Negotiate partnership agreements and frameworks that enhance access to new customer pools.
• Leverage digital and alternative distribution platforms to scale product reach and improve customer experience.
• Build relationships with industry regulators, business associations, and regional chambers to strengthen market positioning.

Product & Proposition Development

• Collaborate with the Product Development and Innovation teams to co-create tailored health insurance solutions suitable for emerging market needs.
• Ensure customer insights and field data inform product refinements and innovations.
• Test and validate product-market fit through structured pilot programs and customer feedback loops.
• Champion continuous improvement and innovation in service delivery for these segments.

Leadership & Stakeholder Management

• Provide strategic direction, coaching, and performance management to the Emerging Markets team.
• Foster collaboration across teams to ensure seamless customer onboarding and retention.
• Prepare and present periodic performance and market intelligence reports to senior management.
• Represent the company at industry events, forums, and conferences to build brand equity and thought leadership.

Key Deliverables For This Position:

• Growth in premium revenue from emerging markets
• Number and quality of new partnerships formed
• Market penetration and customer base expansion in target segments
• Profitability ratio of emerging market portfolio
• Product uptake and retention rates
• Timeliness and quality of market insights and reports

Key Skills and Competencies 

• Strategic Business Development
• Relationship Management
• Leadership & Team Management
• Analytical & Market Insight
• Partnership Structuring and Management
• Product Development Collaboration
•  Financial and Performance Reporting

Academic Qualifications

• Master’s Degree (MBA or equivalent)
• Bachelor’s Degree in Business, Marketing, Economics, or related field.
• Mandatory Insurance Professional qualification

 Relevant Experience

• Minimum of 10 years’ experience in business development, corporate sales, or partnerships within insurance, sector, with at least 5 years in a leadership role.
• Proven experience in developing and implementing go-to-market strategies for new or non-traditional customer segments.I.
• Strong understanding of medical insurance products, regulatory framework (IRA), and healthcare financing models in Kenya.

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Job Ref. No: JHIL198

Role Purpose

This role has the primary responsibility of developing and executing the SME sales and growth strategy in line with the Company’s retail business objectives. The role will drive acquisition, retention, and profitability of SME clients through effective market segmentation, channel optimization, and product innovation within the medical insurance portfolio. The incumbent will provide leadership to the SME sales team, build strong distribution networks, and foster strategic partnerships that enhance the company’s market share and competitiveness in the SME health insurance segment.

Key Responsibilities
Strategic Planning & Execution

• Develop and implement a comprehensive SME business growth strategy aligned with the overall Retail & SME business plan.
• Analyse market trends, client behaviours, and competitor strategies to identify new business opportunities.
• Translate business strategy into actionable sales and retention plans with clear KPIs and targets for the SME team.

Sales Leadership & Revenue Growth

• Lead the SME sales team to achieve top-line growth, profitability, and customer retention targets.
• Set sales targets, monitor performance, and ensure achievement of GWP, retention, and loss ratio objectives.
• Manage the end-to-end sales process, from lead generation, proposal development, pitching, and onboarding of clients.
• Strengthen relationships with key intermediaries, brokers, and direct SME clients to deepen engagement and loyalty.
• Support digital and tele-sales initiatives targeting the SME market to improve accessibility and conversion rates.

 Product Development & Market Positioning

• Work closely with the Product & Strategy and Actuarial teams to develop and enhance SME medical insurance products tailored to market needs.
• Champion the development of affordable, modular, and bundled solutions for SMEs and startups.
• Drive data-driven insights to support pricing strategies, product differentiation, and cross-sell opportunities.
• Ensure product positioning and communication are aligned with the company’s brand and market growth strategy.
• Drive expansion into new SME segments through innovative go-to-market models and channel diversification.

Channel Management & Distribution

• Oversee the performance of SME distribution channels, including direct sales, brokers, agencies, aggregators, and digital platforms.
• Identify and onboard new strategic partners to scale reach and drive profitable growth.
• Collaborate with the Retail Distribution and Marketing teams to design targeted campaigns that support SME acquisition and retention.
• Monitor and evaluate channel productivity, ensuring high standards of compliance, customer service, and delivery.

Client Relationship Management

• Establish and maintain strong relationships with SME clients, decision-makers, and key business associations.
• Oversee client onboarding, account management, and renewal processes to ensure superior service delivery.
• Implement structured client engagement programs to build loyalty and improve Net Promoter Scores (NPS).
• Address client issues proactively, working closely with operations, underwriting, and claims teams to ensure prompt resolution

People Leadership & Performance Management

• Provide leadership, coaching, and performance management to the SME sales team to build a high-performing culture.
• Identify skill gaps and drive continuous learning, sales capability development, and career progression.
• Foster collaboration, accountability, and results orientation within the SME sales unit.
• Drive performance reviews aligned with company Balanced Scorecard (BSC) and Key Performance Indicators (KPIs).

Compliance, Risk & Governance

• Ensure adherence to regulatory, ethical, and internal company policies in all sales and
• client management activities.
• maintain compliance with the Insurance Regulatory Authority (IRA) guidelines, AML policies, and data privacy standards.
• Promote transparent and compliant business practices across all SME distribution channels.
• Participate in internal and external audits and implement corrective measures arising from compliance reviews.

Key Deliverables for this Position:

• Growth in Gross Written Premium (GWP) from the SME segment.
• Retention ratio and customer satisfaction scores (NPS).
• Achievement of profitability and loss ratio targets.
• Number of new SME accounts acquired and revenue per account.
• Employee engagement and performance within the SME sales unit.

Key Skills and Competencies

• Strategic Business Development
• Leadership & People Management
• Customer & Market Orientation
• Financial & Analytical Acumen
• Excellent relationship management and stakeholder engagement.
• High level of integrity, professionalism, and compliance orientation.
• Team leadership, motivation, and coaching ability.
• Excellent communication and presentation skills.

Academic Qualifications

• Masters in a Business-related field.
• Bachelor’s degree.
• Mandatory Professional Insurance Qualification

Relevant Experience

• Minimum of 10 years of experience in medical insurance, with at least 5 years in a leadership role managing SME or corporate client portfolios.
• Proven track record of business development, client acquisition, and portfolio management in the insurance or financial services industry.