Vacancies at Kingdom Bank Limited

Reports to: Team Leader, Institutional Banking

Location: Head Office

The Relationship Manager will be charged with the responsibility of establishing and deepening value driven cordial banking relationships with all clients within the target market segments. He/she will aim to increase the Bank’s visibility among the target clients, to achieve the profit targets as set by the bank, and work closely with product teams to identify cross-selling opportunities and undertake the preparation of analysis or credit proposals as required.

Responsibilities

• Formulate, design and review product and platform strategies that competitively address identified and emergent market opportunities
• Engagement with customer owners and market activators to achieve product/platform uptake and utilization targets
• Periodic review of existing products and platforms to enhance their offering in the market to ensure product continuously yields expected benefits
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures

Main activities

• Full responsibility for assigned sector product lines and all sales and business development activities for the bank
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs
• Implement a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy
• Put in place an MIS system that will enable continuous tracking of the sectors performance, Customer and Product profitability, and Customer satisfaction
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise
• Practice strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value
• Enhance value creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners
• Build the Kingdom Bank Brand to ensure that the bank is top of mind as an enterprise bank
• Develop innovative solutions that will be delivered through branches and electronic channels that respond to market needs or identified gaps in the market.
• Build a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
• Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver.
• Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization.

Qualifications

• University Degree – Upper second or equivalent
• 5 years’ work experience in Sales, Business development, Relationship Management or Product Development in a financial services environment
• Experience in implementation of electronic platforms and solutions
• Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan future

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Reports to: Debt Recovery Manager

Location: Head Office

The Debt Recovery Officer will support Debt Recoveries Manager in analysis, planning, coordinating and control of all recovery activities to minimize debt risks.

Responsibilities

• Coordinate all recovery activities and ensure prompt recovery.
• Instruct and Follow up with External Service providers i.e. Debt collectors, auctioneers etc. and participate in bank auctions to ensure customers get maximum value.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures

Main activities

• Conduct client visits (on a need basis) and telephone calls to follow up on payments from debtors.
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction.
• To perform any other duty as assigned in line with the organization goals and objective.
• Observe the fundamentals to a smooth running of collection operations while observing to reduce operational losses and ensuring timely closure of audit and compliance issues, cost control and compliance with internal and legal requirements.
• Customer due diligence and account monitoring through timely issuance of demand letters and recommending problematic accounts for escalation.
• Provide feedback concerning customer payment behaviors for an improved credit approval process. This is by regularly updating the incident report to facilitate resolution of customer issues and ensure customer satisfaction.
• Ensure the department achieves satisfactorily rating in all audits by coordinating the monthly snap checks.
• Implement Credit Administration policies. I.e. exercise the enforcement process of recovering debts through constant calling, sending sms and letters, instructing RPO’s where necessary and ensuring that no losses are incurred in terms of debt recovery.
• Initiate appropriate control processes and innovation in collections and recoveries to ensure increased output and mitigation of high-risk accounts

Qualifications

• Minimum 3 years’ experience in collections or in debt recovery
• University Degree
• Relevant professional qualifications

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Reports to: Branch Manager

Location: Head Office

Manage relationships for all Groups and business clients across branch network.

Responsibilities

• Work closely with the Social Development Officer, Social services offices at county level, market opinion leaders and other registration bodies to acquire and on-board new customers.
• Advise the Groups and Non-business Organization on financial matters, registration, investments, loan processes etc.
• Mobilize cheap and stable deposits through investment groups, (formal/Informal
• Market new MSME business from the individual clients borrowing under group lending model as well as investment groups. The holder will offer training and advice customers on all group lending business.
• Call leads provided to ensure relationship management for existing customers and new customers to increase product holding and wallet share through cross selling.
• The holder will also receive, and appraise all loan applications, prepare and present credit proposals, follow up & recover loans and attend any other duties.
• Facilitate growth of Deposits and Non-Funded Income through alternative channels
• Support and advise Groups to meet the KYC requirements regarding registration documentation and account opening.
• Ensure that the specific needs of the Group/Members / Non-Business Organizations are captured and addressed appropriately by the bank.
• Entrench account utilization, build a portfolio of cheap deposits and loan book from Groups / Non-Business Organizations.
• Prepare the clients promptly on the requirements of Group loans and loan application processes and the micro loans from the Group individual members.
• Appraise credit applications to ensure that all risks are adequately mitigated.
• Prepare and make Credit recommendations for approval or otherwise to the Branch manager or Business banking analysis.
• Ensure customers receive prompt feedback on the fate of their Group applications and ensure bank risks are well mitigated.
• Managing, retention & growth of Existing relationships.
• Source for new clients to the bank within the segment.
• Growth in balance sheet – assets, liabilities & contingent liabilities
• Value chain management for the business enterprise to support all related businesses.
• Cross Selling of bank products and services.

Relationship management

• Effectively perform Account Relationship Management tasks to ensure the customer relations are maintained well to reduce complaints and retain existing customers by management of customer expectations.
• Develop strategies for maintaining and further penetrating existing client base and execute the strategy through calls, visits, needs assessment, customer qualification and follow-up meetings to maintain, enhance and expand customer relationships.
• Be the principal contact point for the new and assigned portfolio of Business Banking relationships and prospective customers by responding promptly to customer issues, questions and concerns.
• Adherence to the customer management policy.

  Risk & Compliance

• Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment. Minimization of exposures to and impact of risks associated with client portfolio in line with Bank credit policies, CBK regulatory requirements, KYC and AML policies.
• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations regarding Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “Satisfactory” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the bank.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.
• Make financing proposals through the appropriate credit approval process by
• structuring proposals, analyzing financial statements, negotiating terms and conditions for facilities and managing administrative tasks including credit analysis and processing.

Quality Loan book / Default Management

• Be on top notch management of PAR to check on cases of 1+ to 89 PDP in liaison with the collection team for collection and cure solutions.
• Work in co-operation with Credit Administration to identify and monitor problem loans & possible delinquent facilities for further action. (Relegate all 90+ files of loans in arrears to Credit)
• Proactively pursue and engage doubtful customers so that all avenues are explored before marking the loan as poor performing or bad & doubtful

Qualifications

• A university degree in a Business-related area.
• Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations|
• Experience in Customer service/Relationship Management.
• A thorough knowledge of Banks Products& Services Knowledge in Credit analysis and administration.Strong leadership skills with demonstrated competences in championing high performance management.
• A good understanding of risk, credit policies and procedures.
• Excellent planning, Organization, problem solving and analytical skills.

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Reports to: Trade Finance Manager

Location: Head Office

The role holder will be responsible for identifying Trade finance opportunities within the Branch network, Support Portfolio growth, Monitoring the performance of the portfolio and marketing the bank’s trade finance product offering.

Responsibilities

• Onboard new trade finance clients for the bank
• Collaborate with branches across the bank’s network to increase Trade finance business.
• Produce and maintain continuous progress reports on the growth of the Trade Finance portfolio within the bank.
• Undertake Marketing initiatives with both internal and external stakeholders with an objective of growing the Trade finance customer base.
• To increase utilization and uptake of Trade finance products by existing customers.
• To effectively manage and expand the relationships with existing Trade finance clients and bringing in new partnerships so as to ensure business growth.
• Advise clients on appropriate Trade Finance solutions as provided within the bank’s credit policy.
• Evaluate and prepare Trade finance credit propositions within the bank’s agreed turnaround time.
• Oversee the Bank’s Trade finance portfolio and adhere to the bank’s acceptable PAR.
• Ensure compliance to Internal and external regulatory requirements.

Sales & Business Development

• Responsibility for Trade Finance sales and business development.
• Complete business opportunities and monitor business’s activities in line with the Bank’s strategic and annual business plans.
• Adopt a focused relationship management approach, that increases the flow of business to the Trade Finance department.
• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.

Strategic Marketing

• Build the Kingdom Bank Brand with an objective of making the bank a preferred Trade finance partner.
•  Regularly update the bank’s product proposition to ensure it is competitive.Support other business teams with organizing and participation in Trade finance events and forums.

Qualifications

• University Degree – Upper second or equivalent
• 2 years’ work experience in Sales, Business development, Relationship Management or Product Development in a financial services environment
• Experience and Knowledge in Trade Finance
• Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan future.