Vacancies at Remote

What you bring

• General knowledge of payroll practices and processes, with an understanding of country-specific regulations and terminology.
• Experience in handling high volume payroll queries, especially in relation to payroll tools, systems, or platforms.
• A strong focus on customer service excellence, with the ability to provide empathetic, accurate, and timely responses to internal stakeholders.
• Solid investigative skills to identify root causes of payroll-related issues and ensure accurate resolution or escalation.
• Clear and professional communication skills, both written and verbal, with the ability to explain complex information in a simple, user-friendly way.
• A proactive and collaborative mindset, comfortable working in a fast-paced, cross-functional environment.
• Writes and speaks fluent English.
• It's not required to have experience working remotely, but considered a plus.

Key Responsibilities

• Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs).
• Handle payroll inquiries, providing clear, accurate, and prompt support on a range of topics including payslips, deductions, and tax documentation.
• Manage live messaging channels to support employees in real time, escalating issues when necessary.
• Maintain detailed and organized ticket documentation, ensuring all interactions and resolutions are logged accurately.
• Collaborate with Payroll Specialists and Operations teams to ensure smooth handover and resolution of complex issues.
• Identify recurring issues or trends and flag them for review to support continuous improvement in payroll processes and support workflows.
• Assist in maintaining internal knowledge base articles and FAQs to promote self-service and reduce repeat inquiries.

go to method of application »

The Director of Security will oversee and lead Remote’s security team and function. They will manage Remote’s security strategy and its implementation to ensure the confidentiality, integrity and availability of the organisation’s systems and information.

Key Responsibilities

• Define, implement, communicate and maintain security strategy, policies, goals and requirements aligned with business strategy, and manage security resources, to support the company’s objectives
• Work with the Security Council and Remote’s senior leadership in developing Remote’s Information Security vision, strategy and road-map of Remote’s Security function
• Recruit and nurture individual growth to build an autonomous and high performing Security team
• Be an advocate of information security best practices and proactively looking to improve and drive Remote’s security posture, driving efforts to improve Security Awareness across company
• Drive Remote’s security risk management program, by partnering with Legal, Data Protection and Finance in developing and managing our enterprise risk management framework(s), and collaborating with senior leaders in reducing Information Security risks
• Manage and improve upon our Application Security initiatives and personnel to make sure Remote is delivering the most secure Platform possible to its customers
• Build a Security Incident Response processes and culture within the Security Team
• Report to Remote’s top management about security risks, threats and their potential impact, incidents and security performance
• Drive security compliance requirements from customers, standards and regulations
• Supervise the management and improvement of Remote’s ISMS as defined in Remote’s ISMS roles and responsibilities document

Requirements

• Extensive experience managing security teams, including people, resources, stakeholders and security service management
• Certified in cybersecurity management, e.g. CISSP, CISM etc.
• Understands the leadership responsibilities and prioritizes execution of company-wide strategy
• Experience in cyber security strategy management and implementation and fostering a security culture
• Proficient with security principles, technologies and security engineering domains
• Ability to clearly articulate security issues to all types of business stakeholders, including Board members
• Ability to navigate through ambiguous problems in a hyper-growth environment
• Excellent writing and communication skills