Branch Manager at Choice Microfinance Bank

Job Purpose

To drive and deliver excellent business performance through powerful leadership of the Branch ensuring optimum productivity, operation efficiency and outstanding customer service.

Responsibilities for the Branch Manager

• Business growth and development as per KPIs on BSC.
• Assess local market conditions identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch.
• Develop and implement branch strategy and sales plans to ensure achievement of branch targets.
• Growing of quality loan book as per the set targets.
• Ensure credit management and credit operations at the branch is fully compliant to the Bank Credit Policy and procedures.
• Ensure proper due diligence on KYC is conducted on all customer accounts to effectively manage AML/CFT risks at the branch level.
• Effective management of branch resources within the set limits.
• Timely and efficient response to customer inquiries/issues at the branch while providing world class customer service.
• Effective and timely address to all planning, organizational and branch administrative issues.
• A well managed portfolio at risk and advances book.
• Achieve set audit standards and with no repeat exceptions.
• Adherence to the Bank’s policies and procedures.
• Effective communication with all departments and other branches within the institution.
• Accurate and timely branch updates and reports.
• Evidence of the ability to prioritize and organize a heavy workload.

Qualifications for the Branch Manager

• Hold a Bachelor’s degree in Business Administration, Accounts or related field.
• Professional banking qualifications or CPA (K) qualifications a plus.
• Have a minimum of three (3) years relevant work experience in branch management.
• Be able to understand and implement processes and procedures.
• Understand the Microfinance Banking Act and Central Bank of Kenya (CBK) clearing procedures.
• Understand operational risk issues and policies.

Competencies

• Understand the Banking Act and Central Bank of Kenya (CBK) clearing procedures and general laws related to
• Banking; high levels of professionalism and professional development.
• Management and leadership ability: Have excellent interpersonal and people management skills.
• Computer skills: Adept in use of Ms Word, Excel, Access, powerpoint, Internet and email.
• Personality: results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hard working and able to work without supervision.
• Honest and with high integrity.
• Good Interpersonal skills.