Alarm Response Area Manager at G4S

Role Responsibility

Effective Management of the area financial performance

• Revenue growth - Identifying new business opportunities in the area sphere of operations through an integrated security solutions approach.
• Ensure Organic growth within existing clients and through price increases

• Demonstrate a thorough understanding of the competitor environment faced by the area
• Gross Margin Management
• Implement cost saving controls
• Ensure Labour efficiency controls e.g optimal establishment, overtime control, proper billing by confirming the accuracy of the A-Register
• Ensure Overhead controls according to set targets
• Achieve Price Increases and contract profitability according to set targets
• Debt management i.e enforcing the credit policy

Efficient and effective operations management

• Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
• Ensure that resources are optimally deployed
• Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
• Reduce/ Eliminate incidents and customer claims by carrying out continuous risk assessments
• Ensure that operators within the area are properly equipped to handle assignments e.g JDs, training, resources

Effective people management

• Maintain excellent employee motivation ,Integrity
• Manage staff incidents , such as strikes, work stoppages, industrial action
• Resolve disputes or disagreements promptly
• Proper allocation of staffs to positions to fulfill area requirements within the area
• Identify appropriate level of employee training and development
• Adhere to G4S rules, regulations and procedures by the crewmen

Ensure maintenance of customer service levels

• Make regular liaison and scheduled meetings with customers
• Address customers requests and complaints promptly
• Reduce/ Eliminate incidents and customer claims by carrying out continuous risk assessments
• Ensure that all response crew in the area have post instructions and emergency procedures
• Properly investigate incidents and recommend preventive measures
• Ensure that response crew in the area are properly supervised
• Ensure that the staffs deployed within the area are properly trained and equipped to undertake assignments
• Undertake impromptu crews checks both day and night to ensure that service delivery is enhanced.

Ensure Health and safety in the staffs ‘work environment

• Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
• Support and implement health and safety initiatives at the lowest level
• Carry out continuous risk assessments of the area to ensure that they are safe working environment
• Investigate Health and Safety incidents to identify root causes and implement preventative measures
• Ensure incident reporting takes place as per procedure
• Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety
• Identify good safety behavior for reward
• Ensure that there is a fatigue management plan is in place where necessary e.g rotation

The Ideal Candidate

Knowledge and Qualifications

• A degree in Business Management or any other relevant qualification
  • Work experience through internal growth and training,
• Kenya market,
• Kenya legislation,
• Five years in operations dealing with people

Technical Skills

• Financial acumen
• Conflict Management
• Negotiation
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level

Google suite of products

Behavioral Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Co-operating