Quality of Care Advisor at Ipas Africa

Overview

Ipas works globally so that women and girls have improved sexual and reproductive health and rights through enhanced access to and use of safe abortion and contraceptive care. We believe in a world where every woman and girl has the right and ability to determine her own sexuality and reproductive health.

Reporting to the Senior Quality of Care Advisor, the Quality of Care Advisor will oversee quality of program implementation in the assigned geographical areas. He/ She is responsible for providing technical oversight to program intervention sites to ensure that minimum quality of care standards at various points of care are attained. He/ She will provide technical and supervisory support to the Health Systems Advisors and Associates and works closely with other program implementation teams. This position is based at the Ipas Africa Alliance office in Kisumu.

Responsibilities

• Ensures clinical compliance in the health systems technical support and program implementation in assigned geographical focus
• Works with the health systems advisors and associates to ensure provider confidence and competence and continued service provision by intervention sites
• Works with the relevant health systems advisors and trainers to oversee quality of provider training and mentorship in accordance to the health systems SOPs.
• Ensures provision of regular updates on clinical compliance and submits regular reports to the technical lead on QOC indicators for the assigned counties.
• Supervises the Health Systems Advisors/Associates assigned to ensure implementation of quality service delivery in the assigned counties
• Conducts periodic field visits in collaboration with other team members to check on quality of care (client exit interviews, support supervision visits, etc.) to inform quality improvement
• Ensure regularly clinical audit and monitoring supportive supervisory visits to all supported sites in line with Ipas protocols and standards and ensure these are recorded and reported with active follow up of findings to promote improvement in quality of care
• Work with RM&E to ensure timely, accurate and valid reporting of site level data and promote the use of data at site and county level to promote quality improvement
• Work with County Reproductive Health Coordinators and County Health Management Teams and other partners to improve safe and high quality sexual and reproductive health care
• Liaises with the relevant advisors to address various issues that may arise regarding availability, quality of care, provide training and site performance
• Coordinates with the Availability Advisor (Supply Chain) in ensuring that pharmaceutical, non-pharmaceutical commodities and medical equipment needs are effectively forecasted and made available at the service points.

Requirements

Minimum requirements

• Bachelor Degree in Medicine/ Nursing with 8+ years experience in implementing reproductive health programs particularly comprehensive abortion care, contraceptive care and ASRH programs
• Experience in quality assurance systems in reproductive health programs particularly contraceptive care and abortion care programs
• Experience in working with MoH National/ County health management teams with good understanding of the public health delivery system and the community strategy
• Experience in supervising staff in a multi-level staff structure
• NGO experience

Preferred Requirements

• Competency in use of Microsoft office
• Good analytical skills
• Good communication and presentation skills