Collections Officer at Momentum Credit

Job description

Do you have strong communication and negotiation skills? Are you an optimistic and solutions oriented individual? Do you posses good instincts, ‘collector street smarts’ and strong capability of building rapport with clients?

Momentum Credit provides working capital solutions to small businesses and individuals. The Collection Officer will play a crucial role in performing loss mitigation and recovery activities regarding delinquent or charged-off accounts.

The successful candidate will report to the Portfolio Manager and will not supervise any staff initially. Momentum Credit believes in allowing its team to explore their potential and they fully support each member at each phase of their career progression towards career growth.

Picture of Success

Success shall be evaluated on the progress of attaining the following goals by: Specific dates/timelines and specific targets set out as:

Daily:

• Maintain the loan book register and verify that all documents are in the loan booklet
• Document and liaise all early payments with the Portfolio Manager
• Update PAR report as per the policy depending on PAR classification
• Update the Pipeline report by COB
• Ensure fleet has valid insurance policies and report all accident cases to the Portfolio Manager
• Confirm GPS coordinates 14 days after disbursement and ensure that all vehicles are tracked and visible twice a week.
• Ensure that all valuation certificates are received after disbursement and all cars at the yard are accurately valued before sale.
• Ensure a smooth payoff and finalise on documentation for clients i.e. Logbook, Insurance stickers etc
• Prepare demand letters for approval by the Portfolio Manager and send out to clients
• Ensure that Proclamation and Disposition Letters are sent to clients in line with the policy
• Prepare repossession letters for approval by the Portfolio Manager and check condition of car, inspect, refurbish and document as per policy
• Ensure all vehicles are accounted for according to policy and all actions taken as per policy
• Attend auctions on behalf of the Company
• Prepare loan restructuring application and account statement for approval by Portfolio Manager
• Send chattels to the lawyer for registration
• Maintain world class customer service to all clients

Weekly:

• Attend departmental meetings, present portfolio reports and make a meaningful contribution
• Prepare Chattel report and Portfolio report as defined by the Portfolio Manager and send to the Portfolio Manager COB Monday

Monthly:

• Maintain a collection efficiency of 85% or above
• Ensure 97% or more tracking of all vehicles of interest are accounted for and visible at any given time
• Maintain Portfolio PAR 30 below 7%
• Ensure 100% recovery of bad debt

Minimum Requirements

• Degree or Diploma in a relevant field
• Previous work experience in collection is a must
• Strong communication and interpersonal skills
• Great customer service skills
• Strong time planning and multi-tasking skills
• Highly motivated and ambitious individual with unquestionable integrity