Restaurant / Contracts Manager. at Africa Management Solutions Limited (AMSOL)

Role and Responsibilities

Reporting to the Project Manager, s/he will be tasked with the following:

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Daily/Weekly/Monthly meetings with the client to discuss issues and feedback to Project Manager and Catering issues to Catering Development Manager.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Requirements

• BSc degree in Business Administration; hospitality management or culinary schooling.
• Proven work experience as a Restaurant Manager.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Familiarity with restaurant management software.
• Strong leadership, motivational and people skills.
• Acute financial management skills.
• Financial monitoring and control of the contracts.
• Ensuring Health, Safety, Environmental and Quality compliance is maintained and the Company’s procedures and objectives are achieved.
• Commercial awareness of a Catering establishment.