Information Technology Support Technician at AutoXpress Ltd

Reporting to the Head, ICT

The IT Support Technician is responsible for;

• To diagnose and resolve software and hardware incidents, including operating systems and a range of software applications. 
• To assist all our users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible;
• Escalating incidents to IT Team members where necessary. 
• To accurately record, update and document requests using the IT service desk system. 
• To install and configure new IT equipment. 
• To resolve incidents and upgrade different types of software and hardware 
• Verify functionality of hardware and software 
• Troubleshoot hardware and software issues in person, remotely and via phone

Qualifications, Skills and Attributes

• Holders of a honors degree Upper 2nd class Diploma or an in Computer Science or closely related field from a recognized institution
• A minimum 2 years of relevant work experience. 
• Experience in network troubleshooting and configuration
• Experience in supporting in-house business solutions; desktop and web applications
• Knowledge of database environments preferably Microsoft SQL Server
• Demonstrate analytical thinking and quick problem solutions skills
• Hands-on experience with SQL server, POS systems, and Helpdesk solutions will be an added advantage.