Aftersales Officer at Moja EV Kenya

• We are seeking a highly skilled and detail- oriented professional to lead and support our after-sales department. The Aftersales Officer will be responsible for overseeing all post-sale customer interactions and ensuring client satisfaction through effective service, maintenance coordination, spare parts management, and customer support. This role plays a critical part in building long-term relationships with customers, driving brand loyalty, and supporting the overall performance of MojaEV's electric vehicle ecosystem.

Qualifications:

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field.
• 2-3 years' experience in an aftersales, customer service, or workshop coordination role (automotive experience is an added advantage).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Customer-oriented mindset with ability to
• Customer Support & Relationship Management
• Service Coordination & Quality Assurance
• Parts & Warranty Management
• Performance Monitoring & Reporting
• handle pressure and resolve conflicts.
• Proficiency in MS Office Suite and CRM systems.
• NB: only shortlisted candidates will be contacted