Application Specialist at Liberty Life

The role is responsible for delivering end-to-end technical support and lifecycle management of business systems in alignment with Liberty’s ICT strategy. This includes contributing to the design, configuration, integration, and optimization of system architecture, as well as supporting testing, deployment, and ongoing maintenance. The role plays a key part in ensuring system reliability, scalability, and performance to meet evolving business requirements.

Key Responsibilities

• Utilize industry best practices, techniques, and standards while at the same time adhering to the Company’s Policies, Processes, and Procedures with respect to systems support and IT Service Management.
• Managing and supporting business systems including solutions enhancement and support issues related to the business units.
• Managing integrations across various platforms with the core systems: Including but not limited to data analytics platforms, financial systems, and communication systems (SMS and Email).
• Identify and execute ICT-based solutions for enhancing efficiencies across different processes.
• Escalate any major risks that relate to either an individual process or the entire portfolio to the Manager, IT Applications.
• Ensure that all service level agreements (SLAs) for applications support services across the organization are delivered according to specifications.
• Provide first line and second line support and maintenance services for all enterprise systems.
• Proactive monitoring of various systems for performance, availability, and other critical parameters
• Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters
• Ensure that enterprise systems are adequately sized to meet SLA’s with the business Define and monitor data and application availability for the enterprise system Document and update processes and procedures in use for the enterprise system Adequate communication to stakeholders on the state of any tickets assigned
• Test new system functionality before deployment into production environments Approval of acceptance tests.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science and any relevant field.
• Knowledge in Oracle and/or Ms SQL Databases and related products, Agile tools, Microsoft Office productivity suite of applications.

Experience

• At least 3 years of experience in a busy system environment, software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems.
• Demonstrable track record in system analysis, relational database design skills, and IT Support Operations functions.
• Highly analytical problem-solving with the ability to apply original and innovative thinking.
• Ability to manage system and/or process changes.