The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, entertainment and sales trips/tradeshows.
Support goals, objectives, and philosophies of Fairmont Hotels and Resorts and Accor Hotels.
Develop lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
Conducts site inspections with prospective and existing clients.
Develops and implements new sales strategies, tactics and action plans for account base.
Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
Maintain active membership in industry related organizations and associations pertaining to the specific market.
Assist other sales and catering managers and refer group and catering leads and other sources of business for hotel through active solicitation of account base
Attend Sales Meetings, office events, and hotel-sponsored functions.
Prepare for and attends daily sales meetings, weekly sales & marketing meeting and other meetings as necessary.
Responsible to submit weekly sales report to the Director of Sales.
Maintain and update current account information in Opera and hard files.
Involvement in industry Functions and/or trade shows, FAM visits and Industry Events.
Support and perform to Fairmont Hotels and Resorts, Company Sales and Marketing Standards.
Qualifications
Bachelor’s degree and/or Hotel Management degree preferred
Minimum of 5 years’ experience in 5 star hotel sales. Additional experience in the hospitality industry an asset.
Good understanding of luxury market
Possess or attain affiliation with leading industry Association within three years of hire/taking position
Ability to travel on regular basis and work flexible hours and days.
Knowledge of Opera, Microsoft Word, Microsoft Outlook
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
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