Assistant Systems Administrator at Optiven Limited

Job Purpose:

• The eligible candidate will play a critical role in ensuring the smooth operation of our systems, software apps, providing technical assistance to end users and contributing to the overall success of our organization.

Responsibilities:

• Collaborate with team members to determine software requirements and specifications.
• Design and develop software applications according to specifications.
• Write well-designed, efficient, and testable code.
• Revise, update, and debug code.
• Improve existing software by analyzing and identifying areas for modification.
• Test and deploy applications and systems.
• Provide end-user training and conduct user acceptance testing.
• Participate in testing new software releases and updates to identify potential issues before deployment. Provide feedback to the development teams to improve software quality.
• Provide technical support to end-users, resolving issues promptly.
• Monitor systems’ health and proactively identify potential issues to prevent downtime or disruptions.
• Manage user accounts, access permissions, and security settings to protect sensitive data and maintain compliance with company policies.
• Assist in documenting system configurations, procedures, and troubleshooting steps to create a comprehensive knowledge base.
• Collaborate with the Infrastructure team to ensure holistic support for end users.
• Log and track support requests, incidents, and solutions using the ICT ticketing system.
• Keep abreast of new technologies and developments in the industry.
• Contribute to the department’s goals by accomplishing related duties as required.

Requirements:

• Bachelor of Science degree in Computer Science, Information Technology or a related field from a recognized institution.
• 3-5 years’ of demonstrated experience in a similar role.
• Must have good experience of working with Navision Dynamic.
• Proven knowledge and experience with Microsoft Dynamics Business Central ERP
• Proficiency in administering Windows and/or Linux server environments.
• Strong understanding of networking protocols, services, and security.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• Ability to script and automate routine tasks (e.g., PowerShell, Bash).
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills and ability to work effectively with team members.
• Proactive attitude towards learning and staying updated on industry trends.

Preferred Qualifications

• Certifications in relevant technologies (e.g., Microsoft Certified Systems Administrator (MCSA), CompTIA Linux+, MCSE,).
• Experience with containerization technologies (e.g., Docker, Kubernetes).
• Knowledge of cybersecurity best practices.
• Familiarity with backup and recovery solutions.
• Experience with configuration management tools (e.g., Ansible, Puppet).
• Understanding of ITIL practices.
• Previous experience in a DevOps environment.