Auto Centre Manager at Aurum Consultants

Overview of the Position

Our client in the automotive industry is recruiting for an Auto Centre Manager to be based in Nairobi. He/she will contribute to the overall success of the auto centre; run an efficient and profitable service centre through productive staffing, customer retention, cost controls, the achievement of objectives, and maintenance of all service records.

Duties

• Lead the team by personally demonstrating and encouraging the Service team to demonstrate the Customer Behaviors in their daily activities and in all interactions with customers
• Ensures the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service
• Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
• Motivates the team to achieve sales and profitability targets
• Supports the team in the resolution of complex issues
• Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is achieved
• Implements performance management and develops the team to improve performance
• Selects and appoints new team members including apprentices and ensures they are equipped with the required skills and training.
• Create and initiates service marketing plans, initiates and implements advertising and promotional activities.
• Facilitates jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure.
• Maximize service opportunities to meet sales and profit targets.
• Manage day to day operations of the Service department.
• Maintain workshop and body shop productivity records to monitor the effective use of labour profitability through periodic review and assessment of pricing policy, labour rates and fleet discounts
• Analyzed current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximizing profitability and quality of workmanship
• Ensure maintenance of tools, equipment and operating areas, ensuring compliance with legislation.
• Use feedback to improve skills and performance of self and the Service team
• Other tasks as assigned.

Qualifications

• Bachelor’s degree in automotive engineering or related industry is a MUST
• 3-5 years of managerial experience in an auto center/workshop is a MUST
• Experience in the service centre, body works, tyre centre, car wash, and other auto duties.
• Have organizational skills and time management.
• Have leadership/management skills and a team player
• Be able to communicate well and get along with people.
• Be objective and fair, and present a well-groomed appearance
• Be able to motivate others towards a common goal and be interested in their work.
• Have a good business sense.
• Mature; aged 30 years and above.