Back Office Agent at NCBA Group

Job Purpose Statement

To deliver exceptional performance through excellent customer service, query and incident resolution as to both internal and external customers. The job holder will also be responsible timely follow up, escalation to ensure that quality customer service is maintained at all times and complies with the established service standards. Owning the customer , request , complaint and enquiry from end to end, and informing the customer and the relationship manager of the status while working within set SLAs and KPIs

Ideal Job Specifications

Academic:

• University degree – Upper Second or GPA 3.0.

Professional:

• Excellent problem-solving capabilities
• Excellent communication skills.

Desired work experience:

• Four years’ experience in banking operations; interaction with CRM is an added advantage.
• Practical experience in use of relevant MS Office applications.