Branch Customer Experience Agent at A.P. Moller - Maersk

KEY RESPONSIBILITIES:

• Delivers a positive customer experience for assigned customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams.
• Source for new leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities.
• Ensures all products and services are sold to the customer to maximize profitability
• Builds strong relationships with all stakeholders including offshore GSC teams
• Is fully responsible for customer satisfaction and has experience with customer interaction
• Has a full understanding of customers' business drivers, needs and requirements
• Support sales pipeline, segmentation and accurate forecasting
• Handles incoming customer services queries, issues and exception management.

WHO WE ARE LOOKING FOR:

• A driven fast learner, with a positive attitude who shows initiative and take ownership over client cases
• Someone with an open mindset who can give constructive feedback, and in turn welcomes feedback as well
• A professional communicator, able to keep a cool head and a customer centric approach while getting things done
• Someone who is comfortable with multi-tasking whilst keeping focus on delivering quality
• Someone who is an excellent team player

SKILL AND KNOWLEDGE:

• Pro-active, customer-oriented mindset
• Creative problem solver with continuous improvement mindset
• Good command of Microsoft Office applications with focus on Excel
• Thorough understanding of key events and players in the logistical import & export flow is an advantage
• Stakeholder management skills and relationship building