Branch Manager at Yehu Microfinance Services Limited

The Branch Manager plays a pivotal role in achieving Yehu’s mission by ensuring impactful livelihoods and business sustainability. This role demands strong leadership, business acumen, and the ability to inspire and motivate staff while delivering exceptional customer value.

Key Responsibilities

Business Leadership & Strategy

• Develop and implement branch strategies to achieve business growth and financial sustainability.
• Conduct market and competition analysis to enhance service offerings.
• Lead branch staff in annual planning and budgeting to drive performance.
• Execute marketing and promotional strategies to strengthen the Yehu brand.

Customer Value & Service Delivery

• Champion customer-centric service delivery to enhance customer satisfaction.
• Ensure quick turnaround time for all client requests and concerns.
• Promote financial literacy and empowerment for clients.

Human Resource Management

• Support, mentor, and empower staff for optimal productivity.
• Drive performance management processes, including goal setting and appraisals.
• Foster a positive and motivational work environment.

Financial & Portfolio Management

• Oversee loan processing, approval, and disbursement within set timelines.
• Ensure proper loan portfolio management to minimize risk and maximize sustainability.
• Optimize revenue generation and cost management at the branch level.

Risk & Compliance Management

• Implement internal controls and risk management measures.
• Ensure compliance with regulatory and policy requirements.
• Address emerging risks proactively to safeguard business operations.

Qualifications & Experience

• Bachelor’s degree in business, Finance, Economics, or a related field.
• At least 5 years of experience in microfinance, banking, or financial services, with 3 years in a leadership role.
• Strong understanding of credit management, financial analysis, and risk assessment.
• Proven leadership skills with the ability to drive team performance
• Excellent communication, problem-solving, and decision-making abilities.