Business Analyst (ICT Officer) (Business Analyst 2), Finance, Pensions at Central Bank of Kenya

Job Purpose

The role holder supports the implementation and maintenance of ICT systems, databases, and automated business processes across the Schemes. He/she assists in ensuring reliable ICT operations, data integrity, and effective automation solutions that enhance efficiency and support the overall Schemes’ strategic objectives.

Key Duties and Responsibilities

Roles and Responsibilities

• Assist in eliciting, documenting and validating business and technical requirements through interactions with business unit stakeholders.
• Translate business requirements into functional specifications and user stories for ICT/ development teams.
• Support the analysis of existing systems and processes to identify inefficiencies, redundancies, and opportunities for improvement.
• Participate in the design, review, and testing of solutions to ensure they meet the documented requirements; support User Acceptance Testing (UAT).
• Assist in the production of business process maps, workflows, and diagrams (e.g., “As-Is” vs “To-Be”).
• Help maintain requirement traceability throughout the project lifecycle and monitor changes to requirements.
• Support change management efforts, including communicating changes to business units, contributing to training material, and helping with rollout of new/updated systems.
• Engage in data analysis and reporting as needed: using tools like Excel, SQL, or BI dashboards (e.g. Power BI) to draw insights that inform project decisions.
• Collaborate with ICT teams (developers, QA, architects) to ensure smooth implementation of technological solutions.
• Ensure that solutions comply with relevant regulatory, risk, and Scheme guidance/policies.
• Any other roles and responsibilities that may be assigned from time to time.

Key Result Areas
The job holder’s accountability areas are outlined as follows:

• Translate requirements into clear functional and technical specifications for ICT development teams.
• Support automation and digitization initiatives aligned with Scheme’s Digital Transformation Agenda.
• Identify emerging technologies and trends relevant to Scheme’s operations.
• Continuous process improvement of services offered by the Unit.
• Recommend and support adoption of innovative digital solutions that improve efficiency and member experience.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems or a related discipline.
• Experience with requirement gathering, process mapping, or technical writing.
• Basic competency in data analysis tools and techniques: e.g. Excel, SQL, or visualization tools (Power BI, Tableau) is preferred.
• Familiarity with software development life cycle (SDLC) concepts, agile methodologies, or project management basics.

Work Experience

• At least one (1) to two (2) years of experience in Business Analysis or a related role; Internships or Academic Projects with relevant technical exposure are acceptable.