Business Manager at CDL Human Resource

Key Responsibilities:

Strategic Lead Generation & Sales Growth:

• Develop, implement, and oversee comprehensive lead generation strategies for the business unit, including marketing campaigns, partnerships, and community outreach initiatives.
• Analyse lead sources and conversion rates tcontinuously optimize lead generation efforts.
• Collaborate with the Sales Team tset lead generation targets and ensure a consistent pipeline of qualified prospects.
• Identify and pursue new market segments or channels for lead acquisition.
• Monitor the effectiveness of various lead generation activities and adjust strategies as needed.

Strategic Planning & Performance Management:

• Develop and implement strategic plans tachieve and exceed monthly and annual sales targets.
• Set individual and team KPIs for sales and technical staff, monitor performance closely, and provide regular feedback and coaching.
• Analyse sales and installation data tidentify trends, areas for improvement, and opportunities for growth.
• Conduct regular performance reviews and implement development plans for team members.

Financial Management & Profitability:

• Oversee all financial aspects of the business unit, including revenue generation, cost control, and budget management.
• Analyse profit and loss (P&L) statements tidentify areas of inefficiency and implement corrective actions.
• Approve expenditures and manage operational costs tmaximize profitability.
• Prepare and present financial reports tsenior management.

Inventory & Asset Management:

• Ensure accurate tracking and management of all inventory (products, kits, spare parts) tprevent stockouts or overstocking.
• Implement robust inventory control procedures, conduct regular stock counts, and reconcile physical stock with system records.
• Manage asset allocation and maintenance for operational efficiency.

Stakeholder & Relationship Management:

• Act as the primary liaison between the business unit and external stakeholders, including accountants, lawyers, suppliers, and regulatory bodies.
• Ensure compliance with all legal and regulatory requirements.
• Build and maintain strong, productive relationships with all key stakeholders tsupport business operations and growth.

Operational Excellence:

• Optimize operational processes tenhance efficiency and customer satisfaction.
• Ensure a safe and productive working environment for all staff.
• Address customer complaints and escalations effectively and professionally.

Requirements:

• Diploma or Degree in Business/Telecommunications (Accounting knowledge is an added advantage).
• 3 - 5 years’ experience in telecommunications.
• Strong background in operations, sales, and inventory management.