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  • Posted: Aug 11, 2020
    Deadline: Not specified
  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    The Jiji vision was to provide an online arena for buyers and sellers to meet, interact and conduct business quickly and conveniently. With the number of ads being posted and visits being made by sellers and buyers respectively on a daily basis, Jiji has become the cornerstone for promoting trade in Nigeria.
    Read more about this company

    Call Center Executive

    • Your role is to help our customers and vendors have an easy and enjoyable experience with Jiji.NG services.
    • We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

    Job Responsibilities

    • Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales
    • Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)
    • Escalating customer, client and vendor feedback and IT issues to help improve our product service offering
    • A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
    • You will be responsible to maintain quality assurance standards in all calls
    • Disciplined use of CRM system, forecasting and analyzing sales data.
    • Regular reporting of KPI’s to management and keeping to targets
    • Selling the Jiji services to clients and surpassing daily call targets
    • Meeting with set KPIs and KRAs in your

    Person Specification

    • Ability to speak the Ghanaian language is a must have
    •  Passionate about Tele sales, customer service and sales
    •  Minimum of two (1) year experience preferably in the online, ecommerce and classifieds sector.
    •  Experience managing a team and ability to use CRM is an added advantage
    •  Excellent verbal and written communication skills
    •  Ability to prioritize and handle multiple tasks at any given time.
    •  Detail oriented, excellent collaborator and Team Player
    •  Aptitude in problem solving
    • Benefits and Perks
    • Steep learning curve in an innovative industry with plenty of responsibility
    • HMO and Pensions
    •  Regular get-togethers, team building events, and TGIF
    •  Great work environment and fun loving with co-workers
    •  Free daily lunch
    •  Access to employee loans

    Method of Application

    Submit your CV and Application to [email protected]

  • Apply Now
  • Send your application

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