Call Center Executive at Jiji

• Your role is to help our customers and vendors have an easy and enjoyable experience with Jiji.NG services.
• We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

Job Responsibilities

• Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales
• Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)
• Escalating customer, client and vendor feedback and IT issues to help improve our product service offering
• A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
• You will be responsible to maintain quality assurance standards in all calls
• Disciplined use of CRM system, forecasting and analyzing sales data.
• Regular reporting of KPI’s to management and keeping to targets
• Selling the Jiji services to clients and surpassing daily call targets
• Meeting with set KPIs and KRAs in your

Person Specification

• Ability to speak the Ghanaian language is a must have
•  Passionate about Tele sales, customer service and sales
•  Minimum of two (1) year experience preferably in the online, ecommerce and classifieds sector.
•  Experience managing a team and ability to use CRM is an added advantage
•  Excellent verbal and written communication skills
•  Ability to prioritize and handle multiple tasks at any given time.
•  Detail oriented, excellent collaborator and Team Player
•  Aptitude in problem solving
• Benefits and Perks
• Steep learning curve in an innovative industry with plenty of responsibility
• HMO and Pensions
•  Regular get-togethers, team building events, and TGIF
•  Great work environment and fun loving with co-workers
•  Free daily lunch
•  Access to employee loans