Call Center Operator (Independent Contractor) at Unateus

Core Responsibilities:

Sales and Customer Interaction:

• Conduct outbound calls and respond to inbound inquiries from prospective or returning customers who have shown interest via online advertising.
• Present product features, benefits, and offers with enthusiasm and clarity.
• Persuasively guide customers through the order confirmation process.
• Address customer objections professionally and provide solutions.
• Maximize each customer interaction by recommending additional or higher-value products through upselling and cross-selling.
• Handle post-approval inquiries, delivery clarification, or rescheduling requests with professionalism and redirect to appropriate channels if needed.

Requirements:

• Minimum of 1 year of experience in sales, telesales, customer service, or call center roles.
• Proven ability to meet performance targets and manage independent workflow.
• Own laptop or desktop, functioning smartphone, headset.
• Reliable and stable high-speed internet connection.
• Backup electricity solution (generator, UPS, or battery inverter) is mandatory.
• Familiarity with CRM platforms and comfort working with browser-based systems.
• Fluency in English (written and spoken). In addition to fluency in English, the ability to speak one or more of the major local languages spoken in your country is essential for effectively communicating with customers and achieving sales success.

Desired Competencies:

• Sales-driven and performance-oriented mindset.
• Ability to handle objections calmly and convincingly.
• Fast learner with openness to constructive criticism.
• Team-player mindset with the discipline for remote work.
• Precision in documentation and reporting.
• Strong self-organization and time management.