Call Center Representatives- Jomvu, Mombasa at Bridge Talent Management

Job Overview 

We are looking for a Call Centre Agent for our client, a fast-growing social enterprise dedicated to improving access to clean energy in underserved communities. Their mission is to create lasting impact through innovative, affordable solutions that combine clean energy products with sustainable financing options. This role focuses on managing and recovering installment payments, engaging customers, resolving issues, and supporting credit risk management. We are looking for someone who can join the team and start immediately, bringing energy, efficiency, and a results-focused approach from day one. The ideal candidate is proactive, target-driven, and skilled at building rapport over the phone, with a strong background in customer care, loan recovery, or debt collection.

Key Responsibilities

• Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
• Contact assigned new customers to welcome them to African Clean Energy.
• Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
• Daily review and report the operations of the customer calls with CFM.
• Resolve customer support cases that hinder the company from receiving payments, ensuring timely follow-up and documentation.
• Update incorrect or outdated contact information to ensure accurate communication
• Conduct customer training for stove usage and for payment model
• Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls. 
• Review the outcomes of the satisfaction and survey calls and report to CFM.

Requirements

• Bachelor’s degree in Finance, Economics, Business Administration, or a related field 
• Proven experience in debt collection, loan recovery, or related call‑centre credit roles.
• Basic understanding of debt recovery strategies and credit processes.
• Excellent communication—English required, Kiswahili essential, local dialects a plus.
• Analytical mindset, negotiation skills, ability to work under pressure.