Job Vacancies at Bridge Talent Management

Job Overview 

We are looking for a Call Centre Agent for our client, a fast-growing social enterprise dedicated to improving access to clean energy in underserved communities. Their mission is to create lasting impact through innovative, affordable solutions that combine clean energy products with sustainable financing options. This role focuses on managing and recovering installment payments, engaging customers, resolving issues, and supporting credit risk management. We are looking for someone who can join the team and start immediately, bringing energy, efficiency, and a results-focused approach from day one. The ideal candidate is proactive, target-driven, and skilled at building rapport over the phone, with a strong background in customer care, loan recovery, or debt collection.

Key Responsibilities

• Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
• Contact assigned new customers to welcome them to African Clean Energy.
• Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
• Daily review and report the operations of the customer calls with CFM.
• Resolve customer support cases that hinder the company from receiving payments, ensuring timely follow-up and documentation.
• Update incorrect or outdated contact information to ensure accurate communication
• Conduct customer training for stove usage and for payment model
• Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls. 
• Review the outcomes of the satisfaction and survey calls and report to CFM.

Requirements

• Bachelor’s degree in Finance, Economics, Business Administration, or a related field 
• Proven experience in debt collection, loan recovery, or related call‑centre credit roles.
• Basic understanding of debt recovery strategies and credit processes.
• Excellent communication—English required, Kiswahili essential, local dialects a plus.
• Analytical mindset, negotiation skills, ability to work under pressure.

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Role Overview

• We are seeking a highly skilled Technical ICT Delivery Service Manager to lead advisory, delivery, and support services for our clients across voice and data infrastructure, cloud, and service management solutions. This role combines technical leadership, client advisory, and project oversight to ensure high-quality delivery, innovation, and long-term client value.

Key Responsibilities

Advisory & Consulting

• Provide advisory services on voice and data infrastructure, cloud, and service management solutions, using insights to recommend future improvements.
• Act as a technical advisor during client engagements, designing infrastructure solutions and delivery models.
• Prepare and deliver technical proposals, presentations, and responses to RFPs.

Project Leadership

• Lead technical teams in implementing data and voice infrastructure projects.
• Oversee technical infrastructure service delivery, ensuring compliance with budgets, quality standards, and client expectations.
• Participate in presales activities and assist in preparing bills of materials and designs.

Operations & Maintenance

• Oversee maintenance and monitoring of company network, security, and computer systems.
• Manage storage, servers, virtual environments, and network devices to meet organizational needs.
• Maintain network performance through monitoring, analysis, troubleshooting, and vendor escalation.
• Coordinate with vendors, suppliers, distributors, and contract consultants to maintain a productive environment.

Knowledge & Capability Development

• Contribute to a knowledge-sharing culture by documenting and sharing project experiences and solutions.
• Attend professional development training and acquire relevant certifications.
• Maintain partnership requirements with key network vendors (e.g., Cisco) by achieving required certifications.

Requirements

Personal Attributes

• Strong knowledge of the ICT market in Kenya and the region.
• Excellent technical proposal and report writing skills.
• Strong sales management and negotiation abilities.
• Good business acumen.
• Proven technical project management skills.

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, or related field.
• Minimum of 3 years’ experience in the ICT sector.
• Professional certification in Cisco Networking (CCNA or higher).

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Job Overview

We are looking for a Sales Agent for our client, a fast-growing social enterprise dedicated to improving access to clean energy in underserved communities. Their mission is to create lasting impact through innovative, affordable solutions that combine clean energy products with sustainable financing options. The role involves driving sales and distribution of clean cooking stoves, managing customer relationships, and providing after-sales support to ensure satisfaction and repayment compliance. The ideal candidate is a self-motivated, target-driven professional with excellent communication skills, a passion for community impact, and the ability to work effectively in the field.

Key responsibilities

• Identify and engage potential customers, introducing them to clean energy products.
• Conduct product demonstrations and explain the benefits of clean energy and sustainable fuels.
• Guide customers through financing eligibility checks and complete accurate KYC documentation.
• Follow up with prospects, close sales, and maintain detailed sales records.
• Educate customers on product usage and provide after-sales support, including maintenance, repayments, and fuel distribution.
• Manage and monitor your customer portfolio to maintain repayment health.
• Collaborate with the Sales Coordinator to ensure customer satisfaction and meet sales targets

Requirements

• Diploma or Bachelor’s in Business, Marketing, or related field.
• At least 1 year of sales experience in telecom, energy, FMCG, or consumer goods.
• Strong communication, negotiation, and relationship-building skills.
• Self-motivated, target-oriented, and comfortable working in the field.
• Fluent in English and Kiswahili; local dialects are an added advantage.