Call Centre - Nurse at Marie Stopes

REQUIREMENTS
Qualifications:

• Diploma in Nursing from a recognised learning institution. 
• Courses in customer care, communication, sales, and marketing will be an added advantage. 
• Experience in counselling and working in a contact centre. 
• Recent graduates with interest in non-bedside nursing and telemedicine are encouraged to apply.  
• At least one year working experience in an SRH organisation.  
• Customer service experience.  
• Knowledge of administration and clerical processes.  
• Good knowledge of MSI Reproductive Choices Kenya services and services delivery channels  
• Ability to work long hours and in a shift system.  
• Prior experience in a call centre environment (an added advantage). 
• Female candidates are encouraged to apply.

Knowledge and abilities

• Knowledge of customer service principles and practices  
• Fluent communication in both English and Kiswahili with a clear neutral accent  
• Verbal and written communication skills  • Effective listening Skills  
• Attention to detail.  
• Non-judgemental  
• Adaptability  
• Excellent computer skills
• Stress tolerance  
• Resilience  
• Positive attitude  
• Respect for others
• Teamwork.