Call-Centre Nurses (US certified) at Technobrain

POSITION OVERVIEW

The role holder will manage daily activities, responsible for taking inbound and Out bound calls as per the SLAs (Service Level Agreements) outlined by the company.

The role will be interacting with the Assistant Operations Manager, Head of Operations, Training Manager and HR Manager.

Required Skills & Experience:

Academic Qualifications

• Diploma or Bachelor’s degree in Nursing.

Experience:

• Minimum 2 Years’ experience in a Hospital in the capacity of a nurse.
• Certified Nurse or Health practitioner in Kenya with a certification to work in USA
• Must have taken and passed the INCLEX exam
• Excellent Written and verbal communication Skills
• Analytical & Reporting Skills
• Organization Skills

Responsibilities:

• Handling a multitude of different calls including: the main switchboard, calls with patients and their family members, emergencies, telehealth services, disaster response
• Providing 24-hour access to healthcare
• Scheduling, internal hospital communications for patients
• Research required information using available resources
• Provide customers with medical service information
• Enter client information into system
• Follow up on client calls where necessary
• Document all call information according to standard operating procedures

Closing Date for receiving applications: 19th June, 2020