Care Manager at AAR Hospital

Job Purpose: The overall purpose of this role is to ensure seamless service delivery for individual and corporate clients by providing personalized coordination services in order to enhance patient experience and promote the wellness package portfolio.

Duties and Responsibilities

• Fostering the growth of patient volumes, in line with the annual budgets, through a focused delivery of high-quality care and patient-sensitive service that meets or exceeds the expectations of patients.
• Care Management- Management of the quality of hospitalization by ensuring that all hospitalized members are visited and advised on whether their cases are payable or not by the providers with proper explanation. Ensuring that proper updates are given to management on a regular basis.
• Patient Care- Become well acquainted with the wellness packages offered to provide accurate and prompt response to enquiries and advise patients on what packages to take. Handle complaints, provide appropriate solutions to patients and escalate the feedback as required.
• Support the hospital’s medical tourism patient’s journey.
• Ensure that 3rd party payers receive timely support, inclusive but not limited to medical reports, supporting cashiers with responses to invoice queries and bill estimates etc.
• Data Analysis- Perform data analysis and prepare reports for service uptake. Continually review the wellness journey and feedback from patients, to offer suggestions to improve patient experience.
• Customer Awareness-Coordinate wellness drives for corporate clients to ensure services are delivered as per agreed contracts.
• Support the finance department with the clinical reconciliation process as well review of bills before dispatch to ensure closure of clinical gaps.
• Business Development-Assist in activities to promote packages and following up on leads for potential clients.
• Support patients through participation in hospital processes aiming at resolution of patient’s clinical concerns raised during their stay.

Qualifications

​​​Education

• Degree in Nursing
• ICT competency
• Insurance Certification

Experience

• At least 5 years’ relevant work experience with at least one year in supervisory role.

Key Competencies – Skills/ Knowledge/ Aptitude

• Patient Focus
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively.
• Attention to detail and accuracy.
• Planning and organization skills
• Knowledge of relevant computer applications
• Interpersonal skills