Chief Enterprise Business Officer at MTN

Division: Enterprise Business

Department: CEBO’s Office - Enterprise Business

Level: MTN Level 5

Reports to: Chief Executive Officer

Job Summary:

Define and deploy an innovative enterprise business strategy that includes the delivery on B2B customer expectations, managed services for enterprises, storage solutions, new opportunities in the smart world, and custom services for small businesses.

Job Context

• Technology business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environment, social and governance prioritized.
• Partnerships at the core of business practices

Evolving customer demographics, network traffic evolution to event-based traffic, data volumes across verticals of B2B ecosystem

Foundational Skills Proficiency Required

• Strategic Planning & Thinking
  • Offers unique insights based on a deep understanding of political, social, business, market, and finance trends; use insights to lead and influence change at strategic, tactical, team and individual levels across the organization.
  • Identifies and focuses on future critical areas for the organization and devise strategy to maximize opportunity and minimize risk
• Critical Thinking
  • Demonstrates critical thinking skills while considering the big picture and impact on results.
  • Demonstrates in-depth knowledge of the holistic framework that component parts of a system can be understood in the context of relationships with others within the University rather than in isolation.
• · Analytical Thinking
  • Uses techniques of advanced business and organizational analysis to identify and assess problem definitions and potential solutions and compares them against predetermined criteria.
  • Can create & interprets frameworks for reviewing large volumes of unorganized data
• · Decision Making based on Decision Modelling
  • Provides clear leadership across the organization regarding problem solving and strategic decision making and builds effective alliances to ensure timely action is taken.
  • Consistently provides innovative solutions to increasingly complex business needs and consult appropriately with colleagues on major business decisions.
  • Develop expertise in two or more decision modelling techniques to solve complex problems.
• · Integrated Analytics
  • Drives the development of an effective analytics strategy across the organization.
  • Provides clear leadership across the organization and demonstrates the power of analytics to drive effective problem solving and strategic decision making.

Job Role

• Define and deploy an innovative enterprise business strategy to deliver on the business’s ambition by identifying, quantifying, and planning for business opportunities enabled by digital technology.
• Select and secure the needed partnerships with enterprises, IoT-specific mobile virtual network operators (MVNOs) and digital upstarts with the objective of expanding verticals and offerings to sustain business profitability.
• Understanding of the Enterprise market within client accounts to build suitable business development plans to maximize sales opportunities within these accounts.
• Extend current/existing offerings to enable unified end-to-end communication and technology services for clients. e.g. Security offerings to include a full range of enterprise cyber security products and managed security services to clients etc.
• Efficiently forge partnerships and collaborations as a competitive advantage to enhance business deliverables, share of value and the quality of services.
• Provide C-level enterprise business advisory and guidance including customer level opportunity mapping, spearheading business contracts and budget deployment for value.
• Ability to connect at CXO levels and exhibit deal making capability as well as Solution / Consultant mindset that impacts customers/clients’ businesses.
• Good understanding of Enterprise market accounts to build suitable business development plans to maximize sales opportunities within these accounts.
• Enable structures and initiatives that foster coordination with various Divisions internally e.g., IT, Customer Relations, Mktg, Finance etc. to extend seamless customer onboarding, activation, and customer experience.
• Leverage research tools, to generate crucial insights including consumer trends and behaviours, technology adoption, corporate financial data, client business results, brand power & positioning, social media trends and qualitative consumer findings for informed business decisions.
• Leverage B2B fundamentals to drive B2B concepts, value proposition development and segmentation.
• Forecast, plan and develop budgets that provide MTN Ghana with a return on investment on a consistent basis
• Functional leadership and people management.

Education

• Minimum of a Degree in Business, Engineering or equivalent.
• Post graduate qualification.

Experience

• · Minimum of 8 - 10 years in managing enterprise or large accounts with at least 5 years’ experience at strategic management level.
• · Demonstrated success working in fast-paced, highly collaborative team environments.
• · Corporate Sales & Marketing Experience required, from technology/digital industry preferable. Experience working with key stakeholders of large accounts.

Competencies

Professional/Technical Competencies

• Strong passion for and knowledge of technology, emerging media, and the Internet; specific interactive strategy experience required.
• Breadth of research/analysis skills including online listening, competitive/marketplace auditing, trend analyses (hot topics), media spend analyses, performance measurement, stakeholder interviews, and customer surveys.
• Strong aptitude for business and financial analysis
• Tenacious work ethic; passion for delivering results and strong drive for achievement.
• Strong aptitude for business and financial analysis
• Knowledge of the market and industry

Skills/Physical competencies

• Vision and direction - Define business unit objectives to ensure that staff at all levels understand expectations and targets. Create a long-term vision of excellence and success, and generate deep-seated excitement, enthusiasm, and commitment to that vision
• Customer Centricity – Internal and External across various touch points
• Ability to manage self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Empower teams to deliver on targets through promoting interaction, cohesion, and synergy
• Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
• Change Maker – Adapting to and influencing change when appropriate or necessary
• Personal Skills - Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills - Good written and verbal communication, presentation Skills, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities
• Ability to handle issues with tact and diplomacy, feedback and coaching
• Negotiation skills and networking ability
• Entrepreneurial Skills

Behavioral Competencies:

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.