Chief Executive Officer (CEO) at Eagle HR Consultants

Purpose of the role

Reporting to the main committee, the Chief Executive Officer (CEO) is responsible for the overall leadership, strategic direction, and operational excellence of the Club. The CEO will be accountable for driving sustainable growth, enhancing financial performance, ensuring operational efficiencies, and maintaining the Club’s reputation as a premier social and recreational establishment. The ideal candidate should be a visionary and dynamic leader with strong business acumen, and ability to cultivate a high-quality member experience.

Key Responsibilities

Leadership and Vision

• Develop, articulate, and implement a clear and compelling strategic vision for the Club.
• Provide strong, inspirational leadership to the management team and staff, fostering a culture of excellence, accountability, and continuous improvement.
• Lead organizational change initiatives, ensuring alignment with long-term strategic objectives.
• Promote a positive, inclusive, and high-performance working environment.
• Possess a demonstrated track record in managing multidisciplinary teams, fostering innovation, and delivering exceptional service to a diverse membership base.

Financial Management

• Oversee end-to-end financial management, including budgeting, forecasting, financial planning, and periodic reporting.
• Ensure the Club operates within approved budgets and achieves revenue, cost-efficiency, and profitability targets.
• Implement sound financial controls and risk management practices to safeguard the Club’s assets.
• Work closely with the Finance team and Main Committee to monitor financial performance and address variances proactively.

Membership Growth and Experience

• Drive initiatives to attract new members while strengthening retention of existing members.
• Develop and implement value-driven membership programs that elevate the member experience.
• Ensure high service standards across all touchpoints to reinforce member satisfaction and loyalty.
• Analyze membership trends and feedback to inform strategic decisions and service improvements.

Operations Management

• Oversee daily operations including staffing, facilities, security, F&B services, sports and recreation activities, and general service quality.
• Ensure operational policies, SOPs, and systems are effective, up-to-date, and consistently applied.
• Optimize resource allocation across departments to support a seamless member experience.
• Lead continuous improvement initiatives to increase efficiency, reduce waste, and modernize operations.

Marketing, Branding, and Communications

• Develop and execute comprehensive marketing and branding strategies to promote the Club locally and nationally.
• Strengthen the Club’s public image through positive engagement with members, partners, and the community.
• Oversee digital strategy, including social media presence, website management, and digital marketing campaigns.
• Identify opportunities for business partnerships and brand-enhancing collaborations.

Events Planning and Member Engagement

• Provide leadership in planning, executing, and evaluating Club events, entertainment programs, and social functions.
• Ensure all events are delivered to a high standard, enhancing member satisfaction and promoting engagement.
• Introduce creative, relevant, and high-impact events aligned with member interests and Club positioning.

Regulatory Compliance and Governance

• Ensure full compliance with all applicable laws, regulations, and industry standards governing Club operations.
• Maintain valid operational licenses, permits, and certifications.
• Implement strong governance structures and internal controls to support ethical and compliant operations.
• Stay informed on regulatory changes and ensure timely adjustments to Club policies and procedures.

Board Relations and Reporting

• Collaborate closely with the Main Committee to align strategic priorities, policies, and performance expectations.
• Prepare and present regular reports on financial health, operational performance, key risks, and strategic progress.
• Provide expert recommendations to the Main Committee to support sound decision-making.
• Facilitate effective communication and transparency between management and the Main Committee.

Qualifications & Skills

• Bachelor’s degree in Business Management, Hospitality, Leisure Management, or a related field
• Master’s degree in Business Management, Hospitality, Leisure Management, or a related field
• Minimum of 8–10 proven experience in senior leadership within a Club, hospitality establishment, or similar service-driven environment.
• Extensive financial management expertise, including budget planning, revenue optimization, and cost control.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Demonstrated ability to develop, execute, and monitor long-term strategic plans.
• Strong understanding of the hospitality, sports, recreation, and entertainment industries.
• Proficiency in Club management systems, digital tools, and emerging technologies.
• In-depth knowledge of legal, regulatory, and compliance frameworks relevant to Club operations.