Chief Manager – Customs Operations at Kenya Revenue Authority (KRA)

Job Summary

The jobholder shall be responsible for offering executive support to the Commissioner and coordination of support services both for the department and the Authority in addition to C&BC system user management, registry, statistics and business support.

Duties and responsibilities

• Formulation of policies, strategies and procedures for customs operations sections to meet the Authority’s strategic objectives.
• Manage the budgetary processes, departmental procurement plans, human resources processes, administration and ICT requests.
• Develop and maintain work plans, processes and procedures for effective management of operation sections in the department.
• Establish and maintain liaison and working relationships with Government Agencies, Departments, Partner States and other stakeholders to enhance the effectiveness of the Section operations.
• Oversee coordination of strategic reports compilation, edition and submission.
• Oversee implementation of corporate initiatives in the region/division: Ensure conformity to ISO standards and data security requirements, and manage Audit, Integrity, Quality Management Systems (QMS), Risk Management programmes and staff performance.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in any of the following: Business, Fiscal management, Law, Economics and other Social Sciences or related fields from a recognized and accredited institution.
• A Master’s Degree in any of the following: Business, Fiscal management, Law, Economics and other Social Sciences or related fields from a recognized and accredited Institution will be an added advantage.
• Minimum of 7 years relevant work experience with at least 3 years in a middle-level management role.
• Leadership Course lasting not less than four (4) weeks from a recognized institution will be an added advantage.
• Successfully completed Customs Administration training from a recognized institution.
• Membership of a relevant professional body will be an added advantage

Key Competencies

• Visionary leadership, strategic thinking, strong organizational, planning, analytical and interpersonal skills.
• Strong business acumen, including expertise in new emerging businesses and the digital economy and Knowledge in Customs legislation, compliance, Customs policy and governance.
• Strong decision-making, problem-solving and creative thinking skills
• Strong persuasion, negotiation and communication skills–both oral and written.
• Professionalism, Ethical Judgment and Integrity