Chief Manager, Network Management at Kenya Revenue Authority (KRA)

Job Summary

The jobholder will oversee the planning, design, deployment, and management of the Kenya Revenue Authority’s (KRA) IT network infrastructure, ensuring services are aligned with business needs and maintained to the highest standards of availability, security, and performance.

Duties and Responsibilities

• Oversee, coordinate and ensure that the Authority’s Connectivity Infrastructure is well managed/administered to provide required services.
• Develop and implement network management strategies, policies, and best practices aligned with the Authority’s IT and business goals.
• Oversee Wide Area Network (WAN), Local Area Network (LAN), Integrated Packet Transport (IPT), and core connectivity infrastructure, ensuring high availability, security, and performance.
• Lead network enhancements, technology upgrades, and disaster recovery planning for business continuity.
• Oversee enhancement in communication equipment and networking Technologies and propose recommendations to the leadership of the Division
• Ensure security is embedded in architectural design and upheld in the entire Communication and network infrastructure.
• Manage day-to-day network operations, monitoring, and resource optimization for effective Information Communication Technology (ICT) service delivery.
• Inspect and approve network infrastructure components to ensure they meet specifications before payment processing.
• Develop technical requirements for ICT infrastructure and liaise with stakeholders, service providers, and vendors to ensure seamless network operations
• Drive continual improvement and oversee the preparation, documentation, and updating of all managed network systems, including network disaster recovery plans.
• Oversee implementation of corporate initiatives in the region/division: Ensure conformity to ISO standards and data security requirements, and manage Audit, Integrity, Quality Management Systems (QMS), Risk Management programmes and staff performance.

Person Specifications

For appointment to this job, one must have:-

• A Bachelor’s degree in Computer Science, Electrical & Electronics Engineering, and IT IT-related field from a recognized institution.
• A Master’s Degree in Information Technology, Cyber Security, Electrical & Electronics Engineering or any other relevant field from a recognized Institution will be an added advantage.
• Proven experience to manage, design, install and support an enterprise network infrastructure, including security.
• Cumulative service period of seven (7) years, three (3) of which should be at middle level management.
• Leadership Course lasting not less than four (4) weeks from a recognized Institution will be an added advantage.
• Valid membership to a relevant professional body will be an added advantage.
• Certification in one or more of Network Administration, (Computer Information System Company (CISCO), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) or equivalent.

Demonstrate technical proficiency in the following areas:-

• Development of Bill of Quantities and budgetary estimates for ICT-related procurement.
• Network protocols and technologies such as Border Gateway Protocol (BGP), Enhanced Interior Gateway Routine Protocol (EIGRP), Open Shortest Path First (OSPF), Virtual Local Area Networks) (VLANs), Virtual Private Network (VPN), Quality of Service (QoS), Internet Protocol Security (IPSec) and security protocols.
• IP Telephony (VoIP) concepts, such as VoIP deployment and Session Initiation Protocol (SIP) Concepts.

Key Competencies

• Visionary leadership, strategic thinking, strong organizational, planning, analytical and interpersonal skills.
• Adaptability and strong Project management skills
• Strong decision-making, problem-solving and creative thinking skills
• Strong persuasion, negotiation and communication skills–both oral and written.
• Professionalism, Ethical Judgment and Integrity.