Client Acquisition and Success Manager at PETRA - Achieve More

Job Summary

• Responsible for overseeing and directing the sales team to meet client acquisition and growth objectives while ensuring the development of a positive customer experience to enhance satisfaction.

Essential Functions:

• Develop and establish strategic collaborations with B2B partners that will drive growth and adoption of the solution at scales to achieve growth and/or revenue objectives
• Identifying where improvements can be made and developing sales plans and strategies to achieve sales goals.
• Recruiting and hiring sales staff and developing training programs.
• Managing sales teams and maintaining sales operations.
• Build a high-performing team by providing strong mentorship, coaching, and guidance
• Outlining and managing sales budgets*
• Setting quarterly and annual sales goals and motivating the sales teams to achieve their goals.
• Monitoring the market and competitor products and activities and providing detailed sales forecasting.
• Reviewing customer activity, anticipating consumer needs, and improving customer satisfaction.
• Establishing and maintaining key customer relationships.
• Establish clear client retention goals
• Creating sales reports and providing feedback to the leadership team at company meetings.
• Building strong and collaborative relationships with internal stakeholders.

Education and Experience

• Minimum first degree in Business Administration or any related field
• 3-5 years’ experience in sales/business development
• Must have 2+ years driving experience and possess a valid drivers’ license
• An MBA is an added advantage
• Knowledge in payroll systems or service will be an added advantage

Competencies and Skills

• Strong sales drive
• Demonstrates extensive knowledge and understanding of financial market conditions
• Ability to lead a high performing team
• Strong Interpersonal skills
• Strategic planning skills
• Organizational and time management
• Experience in developing new businesses
• Excellent Communication skills
• Emotional Intelligence
• Problem solving skills
• Self confidence
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook etc.)
• Formal presentation skills
• Demonstrates high integrity and ethical values

Supervisory Responsibility

• This position has supervisory responsibilities.