Travel and Tours Coordinator at MalaikAir

Location: Flexible (Hybrid or Office-based)

Job Description:

As the Travel and Tours Coordinator, you will play a pivotal role in enhancing customer satisfaction and loyalty by managing and coordinating packaged vacations for premium, business class and first class passengers who have accumulated miles flown on MakaikAir. Your responsibilities will include:

• Loyalty Benefits Management: Overseeing the administration and coordination of loyalty benefits, including packaged holidays, for premium, business, and first-class passengers.
• Partner Liaison: Building and maintaining partnerships with travel and tour agencies across Africa and the Caribbean to curate exclusive vacation packages tailored to the preferences of our esteemed passengers.
• Packaged Vacation Coordination: Collaborating with partner agencies to design and coordinate bespoke packaged vacations, ensuring seamless travel experiences for our passengers.
• Working with 4and 5 star hotels, transport services, and cruise lines to book vacations on behalf of passengers 
• Passenger Database Management: Managing passenger databases to accurately track miles flown, loyalty points, and benefit eligibility, ensuring data integrity and compliance with privacy regulations.
• Benefit Usage Monitoring: Monitoring the utilization of loyalty benefits by passengers, analyzing usage patterns, and identifying opportunities for optimization and enhancement.
• Customer Satisfaction: Proactively engaging with passengers to gather feedback on loyalty benefits, package vacations, and overall travel experiences, and implementing strategies to enhance customer satisfaction and loyalty.

Requirements:

• Bachelor's degree in Tourism Management, Hospitality, Business Administration, or a related field.
• Previous experience in travel and Tours , loyalty program management, or tourism industry roles preferred.
• Strong network and relationships with travel and tour agencies across Africa and the Caribbean.
• Excellent communication and negotiation skills, with the ability to effectively liaise with partners and stakeholders.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions to optimize loyalty benefits.
• Proficiency in database management and experience working with CRM systems.
• Customer-centric approach with a commitment to delivering exceptional service and experiences.

Benefits:

• Competitive salary package
• Opportunities for professional development and growth
• Flexible work arrangements
• Comprehensive benefits package, including health insurance and travel perks

Join the MakaikAir team and play a vital role in shaping unforgettable travel experiences for our passengers. Apply now with your resume and cover letter outlining your qualifications and why you're the perfect fit for this role.