Client Relations Officer at M.P. Shah Hospital

Duties & Responsibilities:

• Develop, implement and deliver business development targets as per sales plan.
• Identify and create product wise customer data base, target list and masters.
• Establish, develop and maintain business relationships with consultant doctors and medical fraternity, insurance companies and corporate clients.
• Conduct regular need-based market research to gather relevant data in order to analyze products, services, competition and trends.
• Gather and document regular feedback from clients, communicate to respective heads of departments and work on a clear action plan.
• Effectively communicate and promote products, services, packages, plans, features, and benefits to existing and prospective clients.
• Organize and manage events like health camps, disease detection camps, CMEs and CSR activities.
• Contribute to the strategic planning of an annual or long-term marketing plan to drive forward agreed company objective.
• Build relationship with external partners who include key corporate clients, insurance firms, referring doctors and hospitals within the region.
• Holistic marketing of the organization, the facilities available and the various services offered.
• Compile and distribute financial and statistical information monthly, and writing field visit reports on daily basis.
• Maintain, build and update a mailing database.
• Maintain continuity among work teams by documenting and communicating actions, irregularities and continuing needs.

Qualifications & Requirements

• Bachelor’s degree in Public Relations, Business Administration, Marketing or any other business related field.
• Minimum 2 years’ experience in sales, customer service or business development, preferably in hospital industry.
• Should also possess/demonstrate the below competencies:
• Good analytical and negotiation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent interpersonal and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent Public Relations and Relationship building acumen.