Consultancy for the Creation of a Complaints & Response Mechanism Policy (CRM) at Johanniter International

Qualifications and Experience of Consultant 

• The independent consultant/consultancy firm must demonstrate experience and expertise as follows:
• Master’s degree in Monitoring & Evaluation, Social Sciences, Humanitarian and Development studies, Statistics, Community engagement, Psychology or fields related to the consultancy.
• 5 + years of experience working on issues of NGO accountability, protection, and the like in the context of developing countries.
• Experience from Kenya is desirable.
• Demonstrated experience in providing high quality Beneficiary Accountability or Protection services for non-profits, NGOs, and the like.
• Contextual knowledge of and experience working in Arid and Semi-Arid Lands (ASAL) of Kenya. v. Fluency in English is essential.