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  • Posted: Aug 4, 2025
    Deadline: Aug 14, 2025
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  • Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Marie Stopes International as an organisation lobbies in favour of access to abortion, and provides a variety of sexual and reproductive healthcare services including advice, vasectomies, and aborti...
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    Contact Centre Agent

    Key Responsibilities  

    Measure  

    This post has the following key responsibilities with related deliverables:                   

    • Provision of counselling, support and information to MSIK Clients and employees  
    • Accurate data entry on contact center tools to analyse communication with the clients  
    • Provide overall planning and coordination of services and activities undertaken at the call centre ensuring proper coverage.  
    • Monthly supervisory reports showing number of clients and staff reached out to. 
    • Detailed client information in the  system  
    • Monthly call centre activity and output reports  
    • Provision of counselling, support and information to MSIK Clients and employees  

    Activities include:  

    • Counselling and providing relevant information to clients and who access MSIK through our call centre on reproductive health and related issues  
    • Making outbound calls to all clients from our database to find out about their experience.
    • Number of clients counselled every month  
    • Monthly client feedback and experience reports  
    • Route calls and emails to the appropriate resource  
    • Data entry to analyse communication with the clients Activities Include:  
    • Enter new customer information into the system and maintain the Call Centre database  
    • Detailed client information in the system.  

    Skills and Experience

    Qualifications:

    • Diploma in either Nursing, Clinical Medicine, Counselling, or Customer Care
    • Minimum of one year working experience.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Marie Stopes on hcm.mariestopes.or.ke to apply

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