Coordinator Customer Service Import at Hapag-Lloyd AG

About The Job

• The role is to facilitates the movement of import cargo and keeps customers satisfied with any and all details of shipments. 
• Provides immediate response to customer inquiries
• Provides timely information to Customs and the terminals and provides paper work and electronic data to various locations.

Your Responsibility:

• Provides full customer service on all inbound questions including arrival information, charges due, delivery location of cargo,and information on Bill of Lading and Manifest to consignee.
• Supplies terminals with updated and current manifests for inbound shipments.
• Coordinates on-carriage shipments.
• Handles vessel releasing responsibilities at the terminals and monitors containers until out-gated.
• Contacts internal and external customers via e-mail and phone when additional information is necessary for shipments.
• Communicates with world-wide offices to track freight.
• Contacts customers if goods are placed on hold by Customs.
• Keeps proper archives and maintains files of data as required by ISO9002.
• Investigates and provides problem resolution.
• Prepares invoices for any additional charges that may have been incurred on a shipment.
• Prepares overdue containers report weekly and updates customers on status.
• Monitors arrival notices sent by Agents.

Your Profile:

• University degree
• Experience : 2 years
• Good command of written and spoken English
• Working knowledge of MS Office
• Able to work well with others and follow guidelines
• Positive attitude/ team player
• Receptive, able to grasp new ideas and self-motivated
• Preferable knowledge of internal Company Systems

We Offer:

• The opportunity to introduce solutions that you are personally convinced of, and to constantly take on new challenges with a high level of responsibility
• Excellent career development opportunities, supported by a wide range of training and development courses
• Competitive remuneration
• Health and life insurance
• Good working environment