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  • Posted: Feb 16, 2023
    Deadline: Feb 16, 2023
  • MTN is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: MTN. As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote dIvoire, Cy...
    Read more about this company


    Coordinator, Enterprise Service Delivery

    About the job

    Division: Enterprise Business 

    Department: Enterprise Customer Enablement & Solutions

    Level: MTN Level 2

    Reports to: Manager, Enterprise Service Delivery

    Job Summary:

    • Coordinate Service delivery for enterprise customers within the assigned segment in close collaboration with Key Account Manager and all relevant stakeholders including Network Group, Capital Projects.

    Job Context

    Highly dynamic and competitive telecommunication industry

    • Advancement in global technology trends 
    • MTN Group business standards and practices
    • Diverse cultural environment
    • Segmentation structure implication
    • Performance driven environment
    • Developing sophisticated client base

    Job Role

    • Engage Customers throughout the project delivery process and manage the correspondence between the implementation team and the customer contacts.
    • Provide operational support to the commercial team within the assigned segments.
    • Develop and maintain systems for records and databases as required.
    • Undertake any other relevant duties and projects which may arise or as may be delegated from time to time by the Enterprise Service Delivery Manager.
    • Maintain close professional working relationships with internal and external stakeholders including the KAMs, whilst ensuring internal processes and policies are complied with.
    • Identify and improve delivery processed that are outdated and does not align with our current customer needs.
    • Coordinate with relevant departments including CPG/NWG/CR for the delivery of all ICT and Mobile services for Enterprise customers.


    • Minimum of a First Degree in a related field.
    • Project Management Certificate is an added advantage


    • Minimum of 3 years of years’ service delivery experience preferably within Telecom/ISP industry 
    • Enterprise solutions delivery
    • Project management experience


    • Microsoft Certified Solutions Associate (MCSA) certifications or Knowledge
    • CCNA/CCNP certification or knowledge.
    • Project Management (PMI, PRINCE2, Agile) Certification.
    • Customer Management


    Technical Competence/Knowledge

    • Strong knowledge in Management of Customer Support Functions
    • Project Management knowledge
    • Telephony solutions & services (Hosted PBX-SIP/VOIP, IVR, ISDN, CUGs)
    • Data connectivity products (VPN, WAN, Leased Lines, MPLS, IPLC, Datacenter)
    • Voice & APN Solutions
    • Strong Troubleshooting and Problem-Solving Skills

    Skills/Physical competencies:

    • Manages self and team performance, good conflict management, takes and manages accountability
    • Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
    • Interpersonal Skills - Leadership, customer centricity, collaborative 
    • Personal Skills - Trustworthy, integrity and ethical in dealings
    • Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively
    • Organisational Positioning Skills - Good written and verbal communication, presentation skills 
    • Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.

    Behavioral Competencies:

    • People management skills
    • Analytical skills
    • Innovative 
    • Team player
    • Good communication skills
    • Interpersonal skills
    • Self-motivated

    Must live the MTN Values of 

    • Can Do; Integrity; leadership; Innovation; Relationships 
    • Must exhibit the MTN Vital Behaviors of
    • Complete Candor, Complete Accountability, Active Collaboration & Get it done.

    Method of Application

    Interested and qualified? Go to MTN on to apply

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